Product Support Engineer

Location: Rheden

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

We are looking for a candidate with a strong support mindset to help our customers, Varian Field Service Engineers and Installations Engineers operating Varian products.

You will be part of the Product Lifecycle Customer Services (PLCS) Imaging team supporting the imaging components on Varian’s linear accelerators. The PLCS Imaging team are highly skilled individuals providing technical support to the Field Service representatives, authoring service documentation and providing input & feedback to the R&D organization.

Specific Responsibilities

Respond to situations where first level and second level field service support was not able to isolate or fix problems in malfunctioning equipment or software.

Author technical documentation for the Field Service and Installation organizations.

Support new product rollouts and initiate knowledge transfer to the Installation‑ and Field Service teams as required.

Represent the Global Customer Service organization and provide input to the Engineering teams during new product introductions.

Providing on‑site installation and service support on request.

Desired Qualifications

B.Sc. or M.Sc. in electrical engineering, computer science or equivalent degrees.

+ 3 years experience in a support role.

High level of analytical skills, able to disseminate complex problems to find a root cause.

Auto‑didactic skills to quickly familiarize with new areas.

Reliable, tenacious, team‑oriented.

Fluency in English language, written and verbal.

Additional Qualifications

Previous exposure to medical physics or image processing.

Experience with Varian Linear Accelerators (C‑series, True Beam, Halcyon).

German language skills.

You are communicative and eager to support others. You work structured and have an eye for details. In addition, you can express your ideas in a written form.

You are used to working independently, but open to discussing ideas and solutions with your colleagues. You thrive in an international work environment and in cultivating your contacts with partners in Europe and overseas.

Who we are:

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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