Senior Manager Service Operations UK & Benelux & Scandics; m​/w​/d

Position: Senior Manager Service Operations UK & Benelux & Scandics (m/w/d)
Location: Almere Stad

Our Mission
Onze missie is om met innovatiekracht en duurzaamheid de industriële transformatie te stimuleren. Of het nu gaat om de optimalisatie van datacenters, de verdere ontwikkeling van waterstofproductie of de herinrichting van koel- en klimaatsystemen – onze thermische sleuteltechnologieën versterken wereldwijd talrijke sectoren. Als "One Kelvion" werken wij continu aan oplossingen die onze klanten nog succesvoller maken en tegelijkertijd bijdragen aan een duurzamere toekomst.

Senior Manager Service Operations UK & Benelux & Scandics (m/f/d)
Your Responsibilities

P&L responsibility:
Responsibility for the regional profit and loss account of Service Operations in the UK, Benelux & Scandics region, including service workshops, field service activities and the spare parts business.

Business development:
Expansion of regional service activities across UK, Benelux & Scandics in close collaboration with Sales, manufacturing sites and the Global Solutions Engineering (GSE) teams.

People development:
Further development of the capabilities of field service and workshop teams in the region through training, certifications and individual development plans.

Operational Excellence:
Introduction and implementation of standardised processes for Field Service Management, spare parts management and supply chain, in line with EMEA standards and regional requirements.

Customer support & quality:
Coordination of product and service complaints with manufacturing sites to ensure fast solutions, high customer satisfaction and robust feedback loops.

Performance management:
Monitoring of regional service KPIs such as revenue, margin, utilisation, service quality and customer satisfaction, as well as the implementation of necessary corrective actions.

Leadership & collaboration:
Representation of the Service Operations function in the UK, Benelux & Scandics region and ensuring close alignment with Sales, product lines and the functional EMEA leads.

Your Profile

Proven experience in leading service organisations or regional business units within industrial equipment, mechanical engineering or engineering, ideally in an international environment.

Strong commercial acumen with experience in P&L responsibility and the profitable expansion of service activities across multiple countries.

Sound understanding of field service processes, spare parts logistics, service workshops and customer management in an industrial environment.

Leadership experience in managing technical teams across multiple sites and countries, as well as a proven ability to work with cross-functional stakeholders in a matrix organisation.

Fluent English; knowledge of additional regional languages, such as Dutch, French or Scandinavian languages, is an advantage.

Willingness to travel regularly within the UK, Benelux & Scandics region.

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