Service Coordinator

Location: Drunen

As Service Manager, you will be responsible for multiple service projects and ensuring all work is completed within defined budgets, as per quotations and to meet time‑sensitive deadlines. You will manage various Wärtsilä Field Service activities at global Marine sector installations, provide technical support to on‑site FS engineers, communicate with internal and external stakeholders, order critical parts and tooling, review service reports, and develop accurate quotations and invoicing.

The preferred location is in Drunen and follows Wartsila Netherlands hybrid working policy (three days in the office minimum).

Responsibilities

Responsible for the successful coordination of Field Service activities.

Ensure all service work under your control is correctly executed with proper utilisation of labour to maintain a high quality of service.

Liaise with service engineers, monitoring to ensure jobs are completed as per quotation.

Review service reports related to the project and ensure follow‑ups are conducted in a timely and professional manner.

Provide support in managing customer enquiries related to Engineer Service.

Promote a close liaison with Project Services, Technical Service & Sales Support to ensure best possible delivery of service to the customer.

Inform internal and external stakeholders such as the Network Companies and Project Services Team regarding required support.

Identify and implement improvements through cost‑efficient means.

Attend customer site visits with internal stakeholders and communicate effectively with on‑site teams relative to the service projects and jobs.

Qualifications

A technical background, preferably within a service position, is desirable but not essential.

Demonstrable ability to communicate and solve problems effectively, with a team‑player mindset.

Structured, good attention to detail and self‑motivated.

Excellent customer understanding.

Recognised Engineering qualification, or equivalent experience.

Willingness and ability to travel nationally and internationally.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.

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