Forward Deployed Engineer; Germany

Forward Deployed Engineer (Germany)–ConversationalAI

ASeries

AAIstart-up($20

Mfunding) isbuildingano-codeplatformforenterprisevoice

AIagents,automatingphone-basedworkflowsacrosscontactcentersand

BPOs.Trustedbyover1,000customers,theplatformhasalreadysaved5M+hoursofoperationsandhandled
45

Mcallswith
99.9% uptime.

Asa Forward Deployed Engineer ,you’llworkdirectlywithenterpriseclientstoimplement,customize,and optimize

AIvoiceagents.

Thisisahands-onrolebridgingengineering,product,andcustomersuccess,ensuringdeploymentsdeliverrealoperationalimpact.

• Leadend-to-endAIvoiceagentimplementationsfromdesigntogo-live.
• Buildandmaintainintegrationswith
  
  CRMs,telephony,andworkflowtools.
• Collaboratewithcustomerteamstoaligntechnicaldeploymentswithbusinessgoals.
• Identifyoptimizationopportunitiestoimproveadoptionandperformance.
• Actasthetechnicalvoiceofthecustomer,feedinginsightsbacktoproductandengineering.
• Troubleshootandresolvetechnicalissues,ensuringreliableproductionenvironments.
• Developbestpracticesanddocumentationtosupportfuturedeployments.

• 3–6yearsinatechnicalcustomer-facing role(FDE,Solutions Engineer,Implementation Engineer).
• Hands-oncodingwith
  
  Python,JavaScript,orlow-codeintegrations.
• Experiencewithenterprisesoftwareimplementations,APIs,CRMs,ortelephonyplatforms.
• Interestorexperiencein
  
  AI/ML technologies,especiallyconversational
  
  AIorLLMs.
• Strongcommunicationskills,bridgingtechnicalandbusinessperspectives.
• Fluentin German(Languagesskillsin Spanish and Englishalsobeneficial )

• Experience with
  
  SIP,contactcentersystems,ortelephonyintegrations.
• Knowledge of
  
  LLMprompting,AIorchestration,orautomationworkflows.
• Experiencesupportingenterpriseadoption,renewals,orexpansions.

• Deploycutting-edge
  
  AIsystemsusedbyglobalenterprises.
• High-ownership,remote-firstenvironmentwithdistributedteams.
• Competitive salary,equity,and benefits.
• Opportunitiesforcareergrowthinengineering,product,ortechnicalsuccess.