Freelance TOPdesk Engineer

Location: 's-Hertogenbosch

Freelance TOPdesk Engineer  Are you ready to play a pivotal role in shaping the ITSM landscape at one of the country's most iconic retailers?
A retail giant is looking for a skilled TOPdesk Engineer & Administrator to take ownership of their central service management platform. In this role, you will do more than just maintain a system; you will drive automation, bridge complex technical integrations via AWS, and translate ITIL-aligned processes into seamless user experiences. Whether you are looking for a permanent position or a freelance consultancy opportunity, this is your chance to influence their service strategy.
Responsibilities Freelance TOPdesk Engineer  What are you going to do?
Manage, optimize, and continuously develop TOPdesk as the central ITSM platform to ensure reliable service delivery and process maturity;
Translate ITIL-aligned processes into practical configurations and automate complex workflows using Apache Free Marker and self-service improvements;
Design, build, and maintain secure integrations between TOPdesk and external systems (via APIs/AWS) to ensure seamless data flow;
Develop dashboards and reports to provide actionable insights into service quality, SLAs, and operational volumes to drive data-led improvements;
Act as the primary technical liaison between process owners, IT support teams, and suppliers to document best practices and enhance the user experience.
Requirements Freelance TOPdesk Engineer  What do you bring?
Proven expertise in configuring, administering, and leveraging TOPdesk internal APIs;
Demonstrated experience designing, building, and troubleshooting API-based integrations (REST/JSON) between TOPdesk and external systems, preferably using AWS;
Strong understanding of ITIL/ITSM processes combined with the ability to manage complex data flows and authentication methods;
Experience in BI reporting and utilizing AI-driven tools to architect automation patterns and API workflows;
Bachelor’s-level degree (or equivalent experience) with a proven track record of managing SaaS applications within large, complex organizations.
Short Summary Freelance TOPdesk Engineer  Are you ready to play a pivotal role in shaping the ITSM landscape at one of the country's most iconic retailers?
A retail giant is looking for a skilled TOPdesk Engineer & Administrator to take ownership of their central service management platform. In this role, you will do more than just maintain a system; you will drive automation, bridge complex technical integrations via AWS, and translate ITIL-aligned processes into seamless user experiences. Whether you are looking for a permanent position or a freelance consultancy opportunity, this is your chance to influence their service strategy.
The Offer Freelance TOPdesk Engineer  This nice assignment in the region of Den Bosch offers a flexible work schedule of minimum three days per week, with an expectation of office presence at least one to two days per week. Start asap for an inital period of 6-8 months. Both freelance (zzp) and a flexible contract via Independent Recruiters are possible; for freelance, the rate is around €90 per hour, while a flexible contract offers a monthly salary of up to €7000 based on 40 hours with a possibility of working directly with the client (temp to perm).For

the permanent role, the work schedule is five days a week, and an immediate start is also highly desired.