Supply Chain Customer Service Coordinator

Supply Chain Customer Service Coordinator
Locatie:
Bilthoven
On-site, full-time

About Kuros Biosciences

Kuros Biosciences is a Swiss-listed life science company specializing in orthobiologics for spinal fusion surgery. With locations in Switzerland, the USA, and the Netherlands, we manufacture our bone repair products in Bilthoven and sell them worldwide. We are seeking an experienced RA Officer to join our growing team in Bilthoven.

The Supply Chain Coordinator supports warehouse, inventory, and logistics operations in a GMP-regulated environment, ensuring accurate material flow, compliant documentation, and on-time distribution. The role is part of the Supply Chain Team and works closely with Manufacturing, Quality, Finance and Sales teams to maintain inventory integrity, support production, and drive efficient, compliant warehouse operations within a fast-growing life sciences organization.

Warehouse & Inventory Management

• Maintain accurate inventory records and perform cycle counts and stock audits
• Manage stock levels, replenishment, and material flow (FIFO/FEFO)
• Ensure proper labelling, storage, and organization of materials
• Maintain a clean, safe, and compliant warehouse (6S standards)

Inbound and outbound Logistics

• Receive, inspect, and store incoming materials in line with purchase orders and SOPs
• Coordinate picking, packing, and shipment of goods to customers, 3PLs, and partners
• Prepare and verify shipping documentation, including international requirements and customs documentation
• Track shipments and resolve delivery or transportation issues

Internal Logistics and Coordination

• Manage internal material flow between warehouse, production, and other departments
• Ensure timely availability of materials for manufacturing and order fulfillment
• Collaborate with Manufacturing, Quality, Procurement, and Sales teams
• Provide operational backup for order processing and component stock management

Systems, Compliance & Continuous Improvement

• Record material movements in ERP (e.g., D365) and maintain master data
• Ensure compliance with GMP, ISO 13485, FDA, and company procedures
• Support documentation for international shipping and customs clearance
• Monitor KPIs and contribute to reporting, analysis, and process improvements
• Identify and implement efficiency and cost optimization opportunities

• Bachelor’s degree (HBO level) in Supply Chain, Logistics, or related field
• 2–3 years of relevant experience in warehouse, logistics, or inventory control
• Experience in regulated environments (e.g., GMP, ISO 13485, FDA) preferred
• Experience with ERP/WMS systems (e.g., D365, SAP, Oracle, Net Suite)
• Lean Six Sigma Green Belt is a plus
• Valid driver’s license and ability to drive a company vehicle

• Knowledge of international shipping and documentation requirements
• Strong organizational and analytical skills
• Proactive problem-solving and continuous improvement mindset
• Clear communication and ability to work cross-functionally
• Detail-oriented with high standards for accuracy and compliance
• Ability to work independently and within a team in a dynamic environment
• Proficient in MS Office (Excel required; Power BI/Tableau is a plus)
• Professional proficiency in English (written and spoken)
• Physically able to operate warehouse equipment and perform manual tasks as required
• Accountability, flexibility and reliability
• Working according to policies and guidelines
• Strong ownership and initiative
• Team-oriented with a service mindset

Join an international, innovative company with a diverse and energetic team. At Kuros, you’ll work in a positive and collaborative environment, contributing to the development of life-changing products. We offer great benefits, a competitive salary, and opportunities for career growth.