Application Support Specialist

Job Description Purpose

We are looking for an Application Support Specialist to join us in Neuchâtel, Switzerland! In this role, you will provide local laboratory application support for Chromeleon CDS, Open Lab CDS, and Metrohm Omnis users, acting as the first line of functional support and liaison with vendors.

• Provide first-line support to laboratory users.
• Troubleshoot application issues and perform initial diagnosis.
• Manage and monitor incidents, service requests, and change activities.
• Coordinate with application vendors and central IT support teams.
• Support software upgrades, patch deployments, and validation activities.
• Assist users with training, guidance, and issue resolution.
• Maintain support documentation and knowledge articles.
• Escalate complex issues to application vendors and L3 support teams.
• Support local laboratory digitalization initiatives.
• Participate in testing during system upgrades and releases.

• Experience supporting laboratory informatics applications.
• Knowledge of Chromeleon CDS, Open Lab CDS, Metrohm Omnis, LIMS, SDMS, or similar systems.
• Strong troubleshooting and customer service skills.
• Experience working in regulated environments (GxP preferred).
• English/French proficiency.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on  and join us on Linked In , Facebook and Instagram where we regularly post insights from our colleagues.