Logistics Operations Manager

About Hilo by Aktiia

High blood pressure is the world’s most common disease, causing 18M deaths each year. At Hilo by Aktiia, our vision is a world where no lives are lost or damaged from the effects of high blood pressure. Our mission is to make this a reality by developing tech to help people control their blood pressure.

We are a venture-backed scale-up company, having raised over $96M from investors in Europe and the United States. Our technology - rooted in 18 years of research at the Swiss Center for Electronics and Microtechnology (CSEM) - is the world’s only medically accurate, continuous blood pressure monitor that is cuffless in daily life in the consumer space. Validated through extensive clinical trials and CE Marked as a Class IIa medical device, our solution is now available in 12 countries.

We are a hybrid/remote-first company, with Headquarters in Neuchâtel, Switzerland, united by our passion for impact and innovation.

We are seeking a hands-on logistics and operations professional to run and continuously improve our day-to-day D2C logistics execution. This role is focused on operational excellence: ensuring orders flow smoothly from checkout to final delivery, inbound shipments are executed efficiently, and issues are resolved quickly so that customers receive a consistently high-quality experience.

You will own end-to-end D2C logistics operations across Webshop and Amazon in Europe, Canada, Australia, and the upcoming USA launch. This includes daily fulfillment and outbound logistics, inbound transportation from factories to regional warehouses, last-mile delivery, returns, and coordination with 3PLs, carriers, and internal teams. You will primarily work remotely but need to visit warehouses from time to time, in Switzerland, Germany, UK, Canada and Australia.

While contributing to improvements and optimizations, this role remains strongly execution-focused, with responsibility for managing 3PLs, carriers, inventory visibility, product integrity, and reporting on key logistics KPIs. You will collaborate closely with Finance, Sales, Operations, Quality, and Customer Service teams to ensure smooth, reliable, and scalable logistics operations.

End-to-End D2C Logistics Operations

• Own end-to-end D2C logistics operations for Webshop and Amazon across Europe, Canada, Australia, and the upcoming USA launch
• Help in planning and implementing the overall logistics strategy
• Manage daily fulfillment and outbound logistics operations from order processing through final delivery
• Cover transportation, last-mile delivery, returns, and issue resolution as part of outbound execution

3PL & Carrier Management

• Manage and scale a multi-3PL network (5 existing partners plus a new US 3PL)
• Ensure SLAs, performance, and capacity across logistics partners
• Collaborate with 3PLs and carriers on daily operational topics

Inbound & International Transportation

• Lead inbound transportation strategy, including carrier selection, route design, rate negotiation, and cost-to-serve optimization
• Own inbound transportation from factories (e.g., Vietnam) to regional warehouses
• Coordinate freight booking, shipping schedules and handover to logistics partners
• Manage customs clearance processes and import documentation

Product Integrity & Inventory Execution

• Ensure product integrity for temperature-, humidity-, and pressure-sensitive devices
• Maintain inventory visibility across warehouses and sales channels
• Coordinate replenishment to minimize stockouts and excess inventory

Reporting & Collaboration

• Define and track logistics KPIs such as OTIF, lead time, and cost per shipment
• Drive continuous improvement of logistics operations
• Collaborate closely with Finance, Sales, Operations, Quality, and Customer Service teams

• BSc in Business Administration, Supply Chain/Logistics, or equivalent practical experience
• 3+ years of experience in logistics, fulfillment, or supply chain operations, ideally in D2C/e-commerce and international distribution
• Proven experience managing 3PLs, carriers, and cross-border shipments
• Strong understanding of last-mile delivery, Amazon fulfillment, and international…