Gaming Service Host

• Employee Type Full Time

Contact information

• Phone

Since 1929, J&J Gaming has been a leader and a trusted partner in Gaming and Amusements. This position is with Golden Route Operations LLC a J&J Gaming Company. Today, our focus remains steadfast: to provide world-class service to help businesses succeed. Our customers and our team members have been, and will always be, #1 priority. We are looking to expand our workforce with team-oriented individuals with a positive mindset.

We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k)-retirement plan.

As a Gaming Service Host, you will play a key role in creating an exceptional guest experience by providing friendly, responsive, and professional service within the gaming area. This position serves as the primary point of contact for guides, ensuring a welcoming environment while supporting gaming operations, regulatory compliance, and overall guest satisfaction.

• Welcome all guests in a friendly, professional manner and ensure they feel valued throughout their visit.
• Deliver exceptional guest service and promptly respond to guest questions, concerns, and service requests.
• Remain knowledgeable about current marketing promotions, special events, and marketing campaigns and communicate them effectively to guests.
• Maintain a comprehensive understanding of Company rewards program and educate guests on available benefits and promotions.
• Count and reconcile cash drawers, banks, and safes in accordance with Company procedures and internal controls.
• Accurately handle cash, credit card, and other transactions as required.
• Operate and navigate gaming management systems, including GMS, Konami, or other approved systems, when applicable.
• Monitor gaming areas and promptly report gaming machine malfunctions, maintenance issues, or operational concerns to management.
• Follow Company “Line of Sight” standards and other operational requirements designed to ensure gaming compliance and guest safety.
• Offer approved complimentary snacks and beverages in accordance with Company policies.
• Verify guest age and identification in accordance with Company policy and regulatory requirements
• Resolve guest complaints in a professional manner, ensure guest satisfaction, and communicate concerns to management as appropriate.
• Handle stressful situations involving guests, business contacts, and third parties with professionalism, courtesy, and composure.
• Maintain a positive and professional demeanor while interacting with guests, vendors, and team members.
• Work cooperatively with team members to create a positive work environment.
• Maintain a thorough understanding of and adhere to all Company policies, procedures, standards, specifications, guidelines and training requirements.
• Ensure compliance with all applicable gaming laws, Company internal controls, policies and procedures, Title 31 requirements, and all federal, state, and local regulations, as applicable to the position. Report to work on time as scheduled and follow attendance and timekeeping procedures
• Maintain professional grooming and appearance standards in accordance with Company uniform and appearance guidelines.

• Demonstrate knowledge of beer, spirits, wines, and non-alcoholic beverage offerings.
• Take beverage orders and service guests according to Company service standards.
• Monitor guest beverage needs and serve or replenish drinks in a timely manner, offering refills when appropriate.
• Adhere to the proper par stock ordering procedures.
• Understand and enforce applicable customer limit regulations and responsible gaming…