Housekeeper, Hospitality ​/ Hotel ​/ Catering

Overview

Summary: Responsible for cleaning and preparing assigned rooms for hotel guests. Responsible for handling guests requests or complaints quickly and courteously.

• Responsible for cleaning guest rooms as assigned by Supervisor
• Properly load your cart per specifications at the beginning of your shift
• Service all stay-over rooms, changing sheets/pillow slips daily and replenishing towels/amenities as needed
• Clean all check-out rooms thoroughly, with close attention to detail, changing sheets and pillow slips in each room
• Handle biohazard spills in accordance with company procedures as well as OSHA guidelines
• Change bath rugs in checkout rooms, replenishing towels and amenities as needed
• Check status of the rooms during morning and afternoon room check, and update the status of room via the telephone after completing cleaning assignment in checkout rooms
• Maintain high standards of guest relations when in contact with the guests, and assist with extra towels, soap, shampoo, lotion, note pads, etc., when requested
• Inform the status board of any items left in a checkout room
• Properly secure all guest rooms when exiting
• Provide outstanding customer service in a timely manner to both guests and fellow team members
• Perform other duties as assigned

• One month of related experience or an equivalent combination of education and experience preferred
• Previous experience working in a team or group environment
• Ability to functionally communicate occupational-based English, both written and verbal
• Able to interact with guests in a professional and courteous manner
• Must be at least 18 years of age
• High school diploma or equivalent preferred
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

• None

• Frequently push and/or pull up to 50 lbs.
• Frequently bend, reach, squat, and kneel
• Constantly walk, stand, and use of hearing and vision

• Indoor
• Smoky and noisy
• Chemical agents and exposure to dust