Summit Suites Butler

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: “Create the Extraordinary

Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values
: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

This position provides Summit Suite guests with the finest in food, beverage, personal butler/valet services and amenities.

Greets all Summit Suite guests upon arrival and explains facilities, services and attractions available for their comfort and pleasure.

Serves meals, tea, hors d’oeuvres, cocktails and other food and beverage items in guests’ suites.

Works in conjunction with VIP Services and the Summit Chief Butler and to plan, organize and coordinate cocktail and dinner parties, receptions, entertainment and other special functions and services on request.

Assists guests in unpacking, packing and the selection, care and maintenance of their wardrobe. Coordinates appropriate wardrobe needs, i.e., pressing, dry cleaning, and polishing shoes.

In conjunction with VIP Services, arranges for personal services such as haircutting and styling, manicures, massages, etc.

Remains immediately available during assigned shift to respond to guests’ needs and expectations.

Coordinates various services by notifying Summit Chief Butler/VIP Services of appropriate times to arrange cleaning, turn-down services, limousine arrangements, etc.

Maintains stock of liquor and bar supplies, hors d’oeuvres, snacks and food items to meet guest needs.

In conjunction with VIP Services, arranges for provision of special services on request such as birthday cakes, special food or beverages, room decorations, etc.

Maintains butler pantry and all other assigned areas in a neat and serviceable condition. Reports any deficiencies to Chief Butler or manager, communicates and coordinates corrective action.

Maintains confidentiality of all matters pertaining to our Summit Suite guests.

Performs duties like washing/polishing silverware and dishware, ironing, polishing shoes, etc.

May be called upon to leave property to shop for specialty items from local merchants.

Never at any time discusses or implies the necessity of a tip with our guests.

• High school diploma or equivalent preferred
• Minimum two years experience in hospitality and/or food and beverage services. Previous customer service required, with an emphasis in the Hospitality Industry preferred.
• Excellent communication skills (written and oral)
• Literate and fluent in English
• Flexibility with scheduling
• Mobility to move quickly and easily about Hotel and Restaurant areas.
• Must have the ability to maintain a calm unflappable demeanor during stressful and high volume periods
• Is obliged to maintain an immaculate appearance
• Should have an eye for and be detail oriented
• Will be required to maintain a good attendance record since unexpected absenteeism can create less than stellar guest service and can create a hardship on coworkers
• Must have the ability to work as a cohesive unit and be able to put aside differences of opinion and beliefs for the good of the team and guest service
• Ability to uphold and demonstrate the highest level of integrity…