Sr. Delivery Manager Supply Chain , IT

Sr. Delivery Manager Supply Chain Applications, IT

Salary
: $160-$170K max with 10% annual STIP

Relocation
: $10K

Hybrid model
:
Onsite three days and remote two days. Monday and Tuesday's are mandatory onsite days.

Only US Citizen OR Green Card Holder - No Visa Holder

Job Description Summary

Globally responsible for the overall support, security, maintenance, enhancement and operation of assigned enterprise applications and systems. Manages a geographically distributed team, who collaborate with internal customers on a face‑to‑face basis, and remotely. Provides leadership, project planning, and solution architecture direction to ensure that the assigned applications and systems are robust, extensible, secure, and scalable. In addition to a strong technical knowledge of assigned applications and systems, the Delivery Manager needs strong analytical, troubleshooting, and design skills.

Clearly and effectively communicates with all levels of the business, adapting communication style as appropriate. Relies on experience and judgment to plan and accomplish goals. Operates with moderate supervision and guidance and primarily determines overall priorities of assigned tasks.

• Solicits ideas and opinions to help form specific decisions or plans. Demonstrates that he or she genuinely values others' input and expertise and is willing to learn from others. Positively influences the way the team works together and sets a positive example for others.
• Uses a network of contacts throughout the organization to gain knowledge, innovative ideas and best practices, and an understanding of how Aristocrat and its operations function to create new ways of doing things. Willingly takes calculated risks to implement a new idea. Encourages others to evaluate work processes to determine the need for process improvements. Possesses a high degree of business process best practices and can apply quality management tools/techniques to assess opportunities and identify and implement process improvements.
  
  Can independently facilitate a process design workshop.
• Proactively and independently facilitates continual process improvement company-wide; seeks opportunities for innovative approaches to process challenges. Establishes and utilizes performance indicators and measurements to proactively seek improvements. Investigates and implements the most cost‑effective, simple means of accomplishing goals. Creates a culture around self of continual process and innovation.
• Uses brainstorming or creative techniques to generate alternative solutions to achieve win‑win outcomes. Listens to all sides of an issue, is open‑minded, and recognizes the need for compromise. Quickly gains the trust of others and has the capability to be both firm and direct, as well as diplomatic, and to take initiative‑taking measures to avoid crisis situations.
• Ensures the team skillset and capabilities support new/upgraded systems and applications. Communicates with all levels of management and staff on the importance of training and doing things the same way throughout the company.
• Manages team capacity forecast to establish delivery expectations and achieve required SLA for incidents, service requests and enhancements.
• Proactively manages process to jointly review and prioritize work request pipeline with business partners.
• Provides second and third‑level resolution of user problems and concerns associated with assigned IT applications and systems. Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need development, especially regarding future business expansion.
• Promptly escalates business critical problems and concerns to senior IT management. Analyzes root causes and takes action to prevent recurrence and improve IT response. Reviews and scrutinizes third‑party software, hardware, and/or service contracts for clear scope definition, accuracy, and cost containment. Has project‑management skills at a level to manage multiple moderate‑to‑complex type projects simultaneously ($25K- $500K).
• Understands the financial structure of Aristocrat, considers how actions within areas of…