General Manager; Bojangles

The General Manager at Bojangles is responsible for overseeing all aspects of restaurant operations, ensuring profitability, staff development, and outstanding customer service. This role requires a hands-on leader who models excellence and motivates the team to meet high standards in food quality, cleanliness, and guest satisfaction.

• Manage daily operations, including opening and closing procedures
• Ensure compliance with company policies, food safety standards, and cleanliness
• Maintain equipment, facility condition, and inventory levels
• Oversee food preparation to ensure quality, speed, and accuracy

• Meet or exceed sales and profit goals
• Control labor, food, and operational costs
• Monitor daily/weekly reports and implement corrective actions as needed
• Manage cash handling, deposits, and payroll

• Recruit, hire, and onboard new team members
• Train and develop employees to perform at a high level
• Schedule and manage labor to match business volume
• Coach team members and managers to meet service and performance expectations
• Conduct regular performance reviews and disciplinary actions

• Ensure a consistently excellent guest experience
• Handle customer complaints with professionalism and care
• Foster a welcoming and respectful environment for both guests and employees

• High school diploma or GED required; college degree in business or hospitality preferred
• Minimum 2–3 years of restaurant management experience (QSR or fast casual)
• Strong leadership, organizational, and communication skills
• Solid knowledge of financial and inventory controls
• Ability to work 50+ hours per week, including nights, weekends, and holidays
• Able to stand for extended periods and lift up to 50 lbs