Store Operations Manager

Overall Job Summary

This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of operations to the Store Manager. Duties include performing operational activities throughout the store and assisting the Store Manager in providing appropriate direction to the Operations Team Members. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Operations Team Members on the appropriate application of policies and procedures.

This role is process driven.

Responsibilities include:

Freight, Recovery, Feed Management, Backroom Standards, and oversight of the Receiver duties.

• Maintain regular and predictable attendance.
• Work assigned schedules based on business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Provide customer service as dictated by business needs (GURA):
  • Greet the Customer
  • Uncover the Customers’ needs
  • Recommend products
  • Ask for the Sale
• Oversees the Receiver role which includes responsibility for assisting the Store Manager in hiring, training, development, coaching as well as implement and follow up to ensure receiving standards are being met.
• Proficient in all Receiver functions including but not limited to oversight of vendor POS, Backroom standards, outside standards, and inventory control.
• Lead and execute all operations processes and SOPs including but not limited to Stocking, Truck unloading, Store Recovery, Feed Management, merchandise activities.
• Responsible for managing store’s perpetual accuracy, including but not limited to correcting/adjusting inventory discrepancies, oversight of inventory adjustments, and timely processing of POs.
• This position is required to perform all or a combination of the following duties:
  • Support Store Manager with overall store operations including driving sales and profit, planning, prioritization, and delegating of daily tasks.
  • Lead by example and maintain a productive work environment.
  • Lead freight movement, and support merchandising initiatives, feed management, and inventory control.
  • Train Operations Team Members on the appropriate application of policies and procedures.
  • Adhere to loss prevention standards and respond to any alarm calls as needed.
  • Adhere to inside and outside security standards and manage shrink.
  • Responsible for operating to company polices and participating in store audits.
  • Supervise cash handling procedures.
  • Transport and make deposits to the bank.
  • Operate Forklift and Baler.
  • Operate cash register/computer.
  • Assist customers with loading purchases.
  • Complete all documentation associated with any of the above job duties.
  • Obtain license or certifications as needed by the business.
• May be required to perform other duties as assigned.

Experience:

Previous retail leadership experience is required. Prior store operations experience and supervisory experience is strongly preferred. Farming, ranching, pet/equine, or welding knowledge is preferred. Must be 18 years of age or older and possess a valid driver’s license.

Education:

High school diploma or the equivalent is required. Bachelor’s degree in Business Administration or related field is preferred. Regardless of education level, you must be able to read, write, and count accurately.

• Ability to perform and execute principle responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Excels in a fast paced work environment.

• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.
• Working environment is favorable, generally working inside with moderate noise.
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.
• Ability to work outdoors in adverse…