Retail Operations Lead - West Wendover

Deep Roots Harvest/The Source/Silver State Relief

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• Base Pay $16.00 / Hour
• Other Compensation +Tips
• Job Category Supervisor
• Employee Type Full Time

Description

Department: Retail
FLSA Status: Non-Exempt
Reports To: General Manager

None.

Organizational Retail Reporting Line:
Assistant Manager ? General Manager >
Field Operations Manager >
Regional Director of Retail >
Vice President of Growth

The Operations Lead supports daily retail operations by serving as an on-duty Retail Host and operational lead within a high-volume cannabis retail environment. This role performs all core Retail Host duties while also supporting operational execution, customer experience, compliance, and shift-level coordination. The Operations Lead operates in accordance with company policies and Nevada cannabis regulations.

• Assist retail customers by providing accurate product information to support informed purchasing decisions.
• Verify customer eligibility and identification in accordance with Nevada cannabis laws prior to completing sales transactions.
• Accurately operate and maintain the point-of-sale (POS) system.
• Ensure accuracy of transaction, cash handling, and inventory data entered into required systems.
• Follow proper cash handling procedures, including discounts and promotions as applicable.
• Greet customers and answer incoming phone calls in a professional and courteous manner.
• Assist with inventory intake, stocking, merchandising, and sales floor organization in accordance with procedures.
• Prepare, verify, and complete curbside pickup orders when assigned, ensuring proper identity verification and payment handling.
• Maintain customer and patient confidentiality in accordance with applicable privacy and security requirements.
• Support smooth day-to-day retail operations by assisting with customer flow, operational issues, and shift transitions.
• Serve as an on-floor resource to support adherence to procedures, compliance requirements, and customer service standards.
• Provide real‑time guidance and support to team members during shifts without exercising formal supervisory authority.
• Open and close the retail location in accordance with established procedures when assigned, including completion of required checklists, security steps, and documentation.
• Oversee day‑to‑day shift operations in the absence of a manager by coordinating workflow, addressing immediate operational needs, and escalating issues to management as appropriate.
• Coordinate and assign employee rest and meal periods during shifts and help ensure breaks are taken in accordance with company policy and applicable law; escal…
• Assist with opening, closing, and shift handoff activities as assigned.
• Identify operational, safety, security, or compliance concerns and escal…
• Maintain organization, cleanliness, and general upkeep of the sales floor, inventory areas, and work spaces.
• Maintain open, professional communication with management and coworkers.
• Support store leadership with operational tasks, documentation, or special projects as requested.
• Perform other duties as assigned.
• All retail, customer interaction, inventory, security, and operational activities are performed in accordance with company procedures and regulatory expectations.

This position requires the ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.

• Accurate and professional execution of Retail Host duties
• Strong on-shift operational awareness and reliability
• Effective coordination of break coverage and customer flow
• Professional…