Logistics Broker

Talon Logistics is a logistics services provider dedicated to efficiently fulfilling diverse transportation and shipping needs. Located at 2325 Green Valley Road in New Albany, IN, the company supports customers through coordinated sales and operations functions. Sales teams are available Monday through Friday from 8:00 a.m. to 5:00 p.m., while operations staff support extended hours from 8:00 a.m. to 8:00 p.m. Talon Logistics focuses on reliable service, clear communication, and strong client relationships to deliver effective logistics solutions.

The Logistics Broker is a full-time, on-site role based in New Albany, IN, responsible for coordinating freight moves between shippers and carriers. Day-to-day tasks include sourcing and qualifying carriers, negotiating rates, and securing capacity to meet customer requirements. The role involves managing load details, tracking shipments, resolving service issues, and ensuring timely delivery. The Logistics Broker will maintain strong relationships with existing accounts, respond promptly to customer inquiries, and provide proactive updates on shipment status.

This position also requires accurate documentation, use of internal systems to manage orders, and collaboration with operations and sales teams to support overall business growth.

• Candidates should possess strong Communication and Customer Service skills to interact effectively with shippers, carriers, and internal teams.
• Candidates should possess Freight Brokerage and Brokerage experience to source capacity, negotiate rates, and manage freight movements.
• Candidates should possess Account Management skills to build, maintain, and grow long-term client relationships.
• Candidates should possess skills in problem-solving, negotiation, and conflict resolution to address service issues and meet customer expectations.
• Relevant experience in logistics, transportation, or supply chain operations is beneficial.
• Ability to work on-site during standard business hours, with flexibility to support extended operations when needed.
• Proficiency with computer systems and logistics software, along with strong organizational and time-management abilities.
• High school diploma or equivalent required; post‑secondary education in business, logistics, or a related field is a plus.