Intermodal Dispatcher

Job Summary

The Intermodal Dispatcher is responsible for coordinating the movement of containers between ports, rail yards, and customer facilities. This position ensures on-time delivery and pick-up of freight, communicates with drivers, customers, and terminals, and resolves issues related to scheduling, equipment availability, and transportation delays. The role requires strong organizational and problem-solving skills, along with the ability to thrive in a fast-paced logistics environment.

• Dispatch and monitor drivers for local and regional intermodal operations.
• Schedule and track container pick-ups and deliveries from ports, rail yards, and customer locations.
• Coordinate chassis and container equipment needs; monitor per diem and storage charges to minimize costs.
• Communicate with rail and port terminals regarding appointment scheduling, gate hours, and equipment requirements.
• Track and trace containers to ensure timely delivery and resolve service delays proactively.
• Provide timely updates to customers regarding shipment status, exceptions, and ETAs.
• Maintain compliance with port, rail, and customer requirements.
• Document and escalate service issues with customers, drivers, and vendors as needed.
• Build and maintain strong working relationships with drivers, customers, and carriers.
• Collaborate with management to achieve company goals and service standards.
• Perform other related duties as assigned.

• Intermodal or trucking dispatch experience required (port/rail preferred).
• Strong knowledge of intermodal operations, container movements, and related documentation.
• Ability to work in a fast-paced, high-volume environment.
• Proficiency in Microsoft Office and transportation management systems (TMS).
• Strong customer service and problem-solving skills.
• Excellent organizational and communication skills (verbal and written).
• Ability to multitask and prioritize competing demands.
• Team-oriented with the ability to work independently when needed.

• Entry level

• Full-time

• Management and Manufacturing

• Transportation/Trucking/Railroad