Customer Service Coordinator II- Albany ENT

Customer Service Coordinator II – New Albany ENT

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling such as verifying insurance and collecting co‑pays, co‑insurances, and past‑due balances.

Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry and handle pre‑certifications while maintaining a professional relationship with insurance companies. Displays good public relations and communication skills.

• Verifies insurance and communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close‑out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co‑pays, deductibles, and workman’s compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Seeks help from appropriate sources when needed.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters it into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth workflow and ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service, and assist patients with financial counseling when appropriate.
• Completes assigned goals.

• One (1) year of experience in a physician practice or clinic.
• Collegiate or medical trade completion. Associate’s Degree.
• Current knowledge of medical terminology.
• Excellent customer relations skills. Basic knowledge of Windows applications.

• Entry level

• Other

• Other

• Hospitals and Health Care