Coordinator-Customer Service Union County Peri-Op clinic

Coordinator-Customer Service Union County Peri-Op Clinic

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Job Code: 20070

Job Family: ADMIN SUPPORT

Job Description

Title:

Coordinator-Customer Service

Job Summary: Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth workflow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collects appropriate fees at time of service and assists patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Minimum

Required:

One year’s current experience with insurance billing and/or medical collection and medical terminology.

Preferred/Desired: (None specified)

Minimum

Required:

Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired: Collegiate or medical trade completion, Associate’s Degree.

Minimum

Required:

(None specified)

Minimum

Required:

Type 30 wpm, 10-key experience, excellent customer relations skills, basic knowledge of Windows applications, current knowledge of medical terminology.

Preferred/Desired: Proficient with 10-key.

None.

Does not formally supervise employees. No hiring or disciplinary authority.

Functional Demands: Sedentary with very light to heavy lifting as described; primarily continuous sitting, occasional standing, walking, and repetitive motion. Requires frequent wrist position deviation and fine motor activity, continuous keyboard use.

Physical activity requirements include: sitting continuous, standing occasionally, walking occasionally, climbing occasionally, carrying objects occasionally, pushing/pulling occasionally, twisting occasionally, bending occasionally, reaching forward occasionally, reaching overhead occasionally, squat/kneel/crawl occasionally, wrist position deviation frequent, pinching/fine motor activities frequent, keyboard use/repetitive motion continuous, taste or smell, talk or hearing. Sensory requirements: color discrimination Yes; near vision accurate; far vision accurate. Environmental requirements: no anticipated blood-borne pathogens, chemicals, or airborne communicable diseases;

no anticipated extreme temperatures, radiation, uneven surfaces, or extreme noise levels; anticipated dust or particulate matter.