Coordinator-Customer Service Union County Peri-Op clinic

Coordinator-Customer Service Union County Peri-Op clinic

New Albany, MS, United States

• Job Identification 31748
• Job Category ADMIN SUPPORT
• Business Unit BMG Clinics
• Department BMG Northern MS

Coordinator-Customer Service

Job Code:20070

FLSA Status

Job Family
: ADMIN SUPPORT

Job Description

Title:

Coordinator-Customer Service

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Job Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

Minimum

Required:

One year's current experience with insurance billing and or medical collection and medical terminology.

Education

Minimum

Required:

Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired:
Collegiate or medical trade completion. Associates Degree

Training

Special Skills

Minimum

Required:

Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired:
Proficient with 10-key.

Licensure

None

Reporting Relationships

Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

Reporting Relationships:No

Functional Demands

Label Short Description Full Description

Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart

Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)

Medium High energy level Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)

Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.

Functional Demands Rating
:
Sedentary

Activity Level Throughout Workday

Physical Activity Requirements – Sitting:
Continuous

Physical Activity Requirements – Standing:
Occasional

Physical Activity Requirements – Walking:
Occasional

Physical Activity Requirements - Climbing (e.g., stairs or ladders)

Physical Activity Requirements - Carry objects:
Occasional

Physical Activity Requirements - Push/Pull:
Occasional

Physical Activity Requirements – Twisting:
Occasional

Physical Activity Requirements – Bending:
Occasional

Physical Activity Requirements - Reaching Forward:
Occasional

Physical Activity Requirements - Reaching Overhead:
Occasional

Physical…