IT Support Engineer

Description

IT Support Engineer

Information Technology Manager

Level 3 – First Level Management

Salary / Exempt

The IT Support Engineer monitors and maintains the company’s hardware and software systems.

• Installs and configures computer hardware, software, networks and applications.
• Continuously monitors and maintains systems and networks.
• Responds to technical support calls from other staff members or clients and communicates how to resolve issues.
• Diagnoses and troubleshoots system and network problems, software faults or hardware complications.
• Supports the roll-out of new applications.
• Keeps a record of issues, along with solutions, to refer back to in future instances.
• All other duties as assigned.

• Bachelor’s degree in Computer Science or related field; or equivalent experience.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with a proven ability to collaborate with a team.
• Excellent analytical and problem-solving skills.
• Extensive knowledge of computer systems and programming.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or able to quickly learn systems and software used by the organization.

• Three to five years of information systems experience.

This job operates in an office and manufacturing plant environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machine.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk through the plant and use hands to finger, handle or feel; and reach with hands and arms.