Guest Services, Customer Service​/HelpDesk

A Recreation Center Guest Services position involves maintaining the setup, orderliness and appearance within the Fieldhouse &Community Center and ensuring a positive, safe, and informative experience forall patrons. Key duties include setting up gym and classrooms for special events as well as maintaining a professional, helpful demeanor.

• Customer Service:
  Create a welcoming and safe atmosphere for community members.
• Facility Operations:
  Maintain an organized approach to setting up and tearing downevent spaces.
• Policy Enforcement:
  Ensure patrons adhere to center rules and procedures,maintaining a safe environment.
• Administrative Tasks:
  Follow calendar of reservations for set up and tear down of events,communicate effectively with Facility and Operations Manager and/or Manager on Duty, complete incident reports.
• Recognizeunusual or threatening conditions and take appropriate action.
• Oversight of birthday parties and open gym time.
• Mustbe 17 years of age or older.

• Strong communication (verbal & written) and interpersonal skills.
• Professional,courteous, and helpful attitude.
• Abilityto lift objects weighing up to 50 lbs.
• Abilityto multitask and work independently or in a team.
• Knowledge of recreation programs and center policies.
• CPRand First Aid certification required within the first 30 days of employment at no cost.
• Navigatecomputer software for scheduled reservations.

• Reports directly to the Facilities and Operations Manager and/or Manager on Duty.