Front Desk, Customer Service​/HelpDesk

A Recreation Center Front Desk job involves welcomingvisitors, handling registrations (memberships, classes, rentals), answering phones/emails, processing payments, managing facility bookings, promotingprograms, maintaining the reception area's cleanliness and appearance,enforcing policies, and ensuring a positive, safe, and informative experience for all patrons, acting as the primary point of contact. Key duties include operating booking software, providing program info, handling money, and maintaining a professional, helpful demeanor.

• Customer Service:
  Greet visitors, answer questions (in-person, phone, email) aboutprograms, memberships, and facilities.
• Registration& Booking:
  Register patrons for activities, classes, and room rentals;manage facility schedules and reservations.
• Financial Transactions:
  Receive and record payments (cash, credit), issue receipts,and handle daily cash-outs.
• Membership Management:
  Check in members, process renewals, and promote membershipbenefits.
• Facility Operations:
  Maintain a clean, tidy, and welcoming reception area; assist with room setups as well as opening and closing of the facility.
• Information& Promotion:
  Provide up-to-date info on classes, events, parks, and promotions.
• Policy Enforcement:
  Ensure patrons adhere to center rules and procedures,maintaining a safe environment.
• Administrative Tasks:
  Answer multi-line phones, take messages and perform clerical duties.
• Recognizeunusual or threatening conditions and take appropriate action.
• Mustbe 17 years of age or older.

• Strong communication (verbal & written) and interpersonal skills.
• Abilityto operate booking/point-of-sale systems.
• Professional,courteous, and helpful attitude.
• Abilityto multitask and work independently or in a team.
• Knowledge of recreation programs and center policies.
• Licensureor Certification Requirements:
• CPRand First Aid certification required within the first 30 days of employment at no cost.

• Reports directly to the Facilities and Operations Manager and/or Manager on Duty.