Clinic Front Desk

CLINIC FRONT DESK – Ortho Alliance

Location:

JIS Orthopedics, 7277 Smiths Mill Rd, Suite 200, New Albany, OH 43054

Employment:
Full-time.

Schedule:

Monday through Friday, times: 7:30 am‑4:00 pm, 8:00 am‑4:30 pm, or 8:30 am‑5:00 pm with 30 minute lunch break.

Position Summary: Responsible for all check‑in and check‑out functions of the medical front desk on a rotating basis, answering phones, scheduling appointments, handling physician messages, scheduling testing, pre‑certification, and medical records management.

• Attend department, clinic or company meetings as required.
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
• Consistently work in a positive and cooperative manner with fellow staff members.
• Demonstrate flexibility: respond to changing situations and reprioritize work as necessary.
• Attend required annual in‑service programs.
• Demonstrate knowledge and understanding of all company policies and procedures; adhere to safety requirements and procedures.
• Meet and greet patients promptly, professionally, and courteously.
• Obtain patient information during office hours.
• Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Workers’ Compensation patients.
• Obtain copies of patients’ insurance cards and MCO identification cards.
• Verify patient insurance coverage is current and correct at each visit.
• Review patient label and chart contents for completeness and accuracy.
• Accurately scan insurance cards, including front and back.
• Input patient information and register patients as needed.
• Schedule appointments (new, follow‑up, reschedule) per physician protocol.
• Obtain referrals – check carriers online.
• Schedule appointments to other specialists as needed.
• Collect co‑pays, co‑insurance, and self‑pay amounts at time of service.
• Answer phones within three rings (“JIS Orthopedics this is _____, how may I help you?”).
• Handle all calls in a professional manner and direct to the proper individual.
• Run schedules, request charts, check in patients, and print encounter forms.
• Communicate with physicians and clinical support staff.
• Enter all patient information into the system by the end of the day with ≥90% accuracy.
• Reconcile all charts to keep appointments and return at the end of day to charge entry staff.
• Scanning documents.
• Travel to other JIS locations as necessary.
• Confirm and/or reschedule appointments when needed.
• File documents within 24 hours.

• High school diploma or equivalent.
• Friendly, courteous, and possessing good communication skills when greeting patients.

Ability to frequently hear and communicate orally, see up close and far, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects; climb, pull, push, and kneel; lift up to 25 lbs unassisted; average lift less than 10 lbs.

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