Receptionist, Healthcare

As the primary point of contact for Forest Hills, this role involves welcoming visitors, managing the reception area and breakroom, and ensuring smooth communication both internally and externally to uphold a professional image for the company. Responsibilities include handling phone calls, creating a positive first impression, addressing inquiries, managing office supplies, and providing administrative support to the administrative staff.

DELEGATION OF AUTHORITY:

As the Receptionist you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.

ESSENTIAL JOB FUNCTIONS STATEMENT:

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

Administrative Functions

• Ability to maintain accurate resident census by resident name and room number.
• Ability to maintain accurate emergency telephone numbers list.
• Ability to maintain accurate reference telephone numbers list.
• Ability to maintain accurate key personnel telephone numbers list.
• Ability to maintain accurate medical staff telephone numbers list.
• Ability to follow verbal instructions.
• Ability to follow written instructions.
• Ability to type.
• Ability to operate a word processor/computer.
• Ability to operate the facility paging system.
• Ability to operate the facility telephone system.
• Ability to communicate effectively on the telephone and in person.
• Ability to be neat, clean, and appropriately dressed to present and appearance acceptable to residents and the public.
• Ability to receive, sort, and distribute mail accurately and timely.
• Ability to handle emergency situations in a calm, effective manner.
• Ability to follow fire and disaster procedures during a drill and actual occurrence.
• Ability to work cooperatively with all facility department supervisors and administration.
• Ability to screen and direct all incoming calls.
• Ability to answer all inquiries according to facility release of information policies and procedures.
• Ability to enforce visitation policies and procedures.
• Ability to screen all individuals coming into the facility and exercise good judgment in granting entrance.
• Ability to handle all correspondence assigned.
• Ability to communicate and work cooperatively with facility staff; demonstrating superior customer service skills.
• Ability to interact with residents or residents’ representatives and direct them to appropriate individuals.
• Ability to investigate complaints and direct complaints to appropriate departments or individuals.
• Ability to accept assigned duties in a cooperative manner.
• Ability to assume accountability for data contained in the employees’ handbook.
• Ability to perform other related duties as directed by Administrator/designee.

Personnel Functions

• Assist department personnel in identifying and correcting problem areas, and/or the improvement of services.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the department.
• Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the facility's policies and procedures governing accidents and incidents.

Staff Development

• Attend and participate in in-service educational classes and on-the-job training programs.
• Attend and participate in workshops, seminars, etc., as approved.
• Attend and participate in annual OSHA and CDC in-service training programs for hazardous chemicals, TB management, and blood borne pathogens standard.

Safety and Sanitation

• Follow all established safety procedures and precautions when handling supplies and equipment.
• Maintain supply and storage rooms in a safe, clean and orderly condition.
• Clean and check equipment as directed/necessary.
• Report all incidents/accidents, no matter how minor, to your supervisor immediately.
• Report equipment malfunctions or breakdowns to your supervisor as soon as possible.
• Report all unsafe/hazardous conditions, defective equipment, etc., to your supervisor immediately.
• Ensure that work/assignment areas are clean and equipment, tools, supplies, etc., are properly stored before leaving such areas on breaks, end of work day, etc.
• Keep your work area(s) free of…