Software Support Analyst

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Opening doors to homes, opportunities, and hope.

• Care
• Character
• Collaboration

Corporate office in New Albany, OH.

• Platform Support:
  Provide Tier 1 and Tier 2 support for Yardi Voyager, Senior Living, Affordable Housing and integrated platforms via Service Now and phone, ensuring timely resolution and excellent customer service.
• System Deployment:
  Analyze, configure, and deploy Yardi modules, supporting updates, releases, and implementation efforts in collaboration with business and IT teams.
• Business Enablement:
  Assist with testing and rollout of new functionality, supporting business-led ownership of applications by helping with configuration testing, documentation, and training; and enabling business partners to manage workflows, reporting, and minor system changes independently.
• Report Development:
  Design and maintain ad-hoc Columnar and YSR reports, ensuring data accuracy and usability for business stakeholders.
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Database Optimization:
Develop and optimize SQL Server databases to support operational reporting and system integrations; write basic queries to support troubleshooting and analysis.
• User Training:
  Create user-facing documentation and deliver training, driving adoption and improving user experience across enterprise platforms.
• Governance Support:
  Participate in Change Review Boards and vendor collaboration, ensuring consistent data flow, issue resolution, and alignment with governance standards.
• Security Compliance:
  Promote cybersecurity best practices, ensuring compliance with SSO, MFA, and regulatory requirements including SOX, HIPAA, and HUD.

• Experience & Technical
  
  Skills:
  
  1-2 years in application support or software analysis, ideally with Yardi Voyager, Senior Living, and/or Affordable Housing; strong proficiency in Microsoft Office and familiarity with SaaS platforms, integrations, and programming protocols. Experience with SQL Server and writing basic queries is preferred.
• Analytical & Problem-Solving Ability:
  Skilled in understanding business needs, resolving complex issues, identifying opportunities for optimization and process improvement.
• Communication &
  
  Collaboration:
  
  Excellent customer service orientation with strong written and verbal communication skills; able to work independently and collaboratively across teams.
• Documentation & Training:
  Capable of creating effective support documentation and delivering user training to drive adoption and improve user experience.
• Competencies:
  
  Customer Focus, Technical Aptitude, Communication, Time Management, Adaptability, Detail Orientation and Collaboration.
• Physical Demands:
  Position requires work to be performed in an office setting. Extensive use of a computer, keyboard, and mouse; requires talking, seeing, and hearing.
• Work Environment:
  Work takes place in an office setting with moderate noise levels. Occasional travel may be required. Must be able to work in a fast‑paced change‑oriented environment.

• Employee Stock Ownership Plan
• Pay on demand (access your money as you earn it)
• Up to 8 weeks of Paid Parental Leave
• Paid time off, Holiday pay, and Gift of Time
• Health, Dental and Vision insurance effective within 2 weeks
• Gym membership or Fitness equipment reimbursement
• Company paid life and long‑term disability insurance
• Voluntary life, short‑term disability, accident, critical illness, and hospital indemnity coverage
• 401(k) with a 3.5% company match
• Tuition reimbursement
• Pet insurance

Diversity, equity, inclusion, plus belonging. We are an equal opportunity employer.

Candidates must successfully pass a pre‑employment drug screen and background check.