Technical Program Manager - Trainee

Location:

-New Albany, OH /Jeffersonville IN/ Other sites across USA This role involves 100% travel across the United States to support multiple project sites. Candidates must be willing to travel extensively and work on both short-term and long-term assignments at various client locations, depending on project requirements.

Employment Type: Full-time, paid W-2 position

Schedule: Normally 40 hours per week

Work Environment: Data center, low-voltage infrastructure, and project coordination environments

Position Structure & Compensation This is a paid, full-time W-2 employee position providing structured technical and project management training through supervision, mentorship, and practical project experience.

Candidates will be assessed during the interview process and placed at the T1, T2, or T3 trainee level based on demonstrated qualifications, relevant data center infrastructure experience, project/program management capabilities, technical knowledge, and other job-related criteria.

Compensation will be determined based on assigned trainee level, qualifications, relevant experience, job location, and applicable pay practices.

About The Role Service Global delivers data center and technology infrastructure services, including low-voltage cabling, fiber, network deployment, quality management, documentation, and project delivery.

The Technical Program Manager Trainee program develops employees to support and coordinate increasingly complex infrastructure projects. Prior Technical Program Manager experience is not required.

Trainee Levels

T1 – Foundation Supports project documentation, trackers, schedules, action items, infrastructure walkthroughs, quality records, and issue escalation while developing foundational technical and project coordination skills.

T2 – Intermediate Coordinates defined work streams, schedules, risks, vendors, field teams, QA/QC activities, reporting, and project deliverables with increased independence.

T3 – Advanced Trainee Supports ownership of larger work packages, stakeholder coordination, project meetings, SLA and risk tracking, customer communication, issue resolution, project closeout, and continuous improvement.

T3 remains a trainee classification and does not independently replace the authority of a Project Manager or Technical Program Manager unless formally assigned.

Candidates are not required to apply separately for T1, T2, or T3. Placement will be based on consistent, job-related interview and qualification criteria.

Core Responsibilities Depending on trainee level, responsibilities may include:

• Maintain project trackers, schedules, action items, dashboards, issue logs, and documentation.
• Support cable schedules, labeling records, redlines, test trackers, and turnover packages.
• Coordinate with Project Managers, Technical Program Managers, field teams, vendors, material teams, and other stakeholders.
• Track schedule, SLA, risk, quality, testing, punch‑list items, rework, and project blockers.
• Prepare project status reports and support customer‑facing communication.
• Participate in data center walkthroughs and project‑site activities.
• Support project closeout and recommend improvements to reporting, documentation, workflow, and data quality.

Training & Development

Trainees Receive

• Assigned supervision and mentorship.
• Structured onboarding into infrastructure standards, safety, project tools, and documentation practices.
• Practical exposure to data center project delivery.
• Periodic performance and competency reviews.
• Increasing responsibility based on demonstrated proficiency and business needs.

Minimum Qualifications:

• Relevant education, technical training, professional experience, or transferable experience related to technology, infrastructure, engineering, data, or project…