IT Systems and Endpoint Administrator

This position is responsible for the administration, support, and continuous improvement of end-user computing environments, including desktop and laptop systems, mobile devices, operating systems, and enterprise productivity applications. The role also supports onboarding and offboarding processes, asset lifecycle management, and Tier 1 to 3 support for all ARI applications.

In addition, this role provides advanced technical support, systems administration, and operational engineering across multiple Ohio-based domains. Key areas of responsibility include identity lifecycle management, endpoint management platforms, IT service management (ITSM) administration, Tanium platform support, and coordination with infrastructure, networking, security, and corporate IT teams.

• Install, configure, maintain, and support desktop and laptop systems, including both on-premises and cloud-based applications.
• Provide technical support, troubleshooting, and user training for hardware, software, and enterprise applications.
• Support Microsoft Office 365 and related productivity tools.
• Install, upgrade, and patch operating systems and software; ensure endpoint security controls are properly implemented and maintained.
• Support VPN configurations, installs, and maintenance as directed by Network Security.
• Provide support for mobile communication devices and telephony platforms.
• Manage hardware lifecycle activities, including installation, replacement, and break/fix support.
• Maintain inventory of spare parts, peripherals, and end-user equipment.

• Perform user onboarding and offboarding processes across multiple domains in compliance with JSOX standards.
• Serve as the primary owner for Ohio-based user terminations across multiple domains, including isolated networks.
• Manage Active Directory (AD) and Entra , including provisioning, role changes, and deprovisioning.
• Administer group memberships, distribution lists, shared mailboxes, and access permissions.
• Troubleshoot authentication issues, Conditional Access policies, and identity-related incidents.

• Administer endpoint management tools, including SCCM, Intune, LDAP, GPO, and Tanium.
• Deploy software packages and troubleshoot endpoint agent issues.
• Support multi-domain endpoint operations, including isolated lab environments.
• Ensure compliance with endpoint security standards and patching requirements.

• Configure and maintain Service Now catalog items, workflows, forms, notifications, and automation scripts.
• Support CMDB data integrity initiatives, including cleanup, deduplication, and asset attestation.
• Contribute to platform enhancements and usability improvements (e.g., search optimization, UI simplification).
• Participate in collaboration with corporate ITSM teams and vendors.
• Assist with Discovery and Service Mapping in support of Change Management processes.

• Support equipment intake, deployment, and lifecycle management processes.
• Conduct asset audits and reconciliation across multiple domains.
• Maintain accurate tracking of IT assets and ensure alignment with compliance standards.

• Adhere to all IT policies, including JSOX controls, in daily operations.
• Support MFA implementation and maintenance across enterprise applications.
• Assist with monitoring, reporting, and compliance validation activities.
• Support email security operations, including message tracing, spam release, and quarantine management.
• Provide support for secure and compliant operations within isolated network environments.

• Assist infrastructure and network teams with server installations, rack and stack activities, cabling, and switch port patching.
• Support print server management and collaborate with vendors (e.g., Canon) for device deployment and replacement.
• Provide technical support for specialized lab systems and environments.

• Develop technical training materials, including videos and user documentation, using tools such as Camtasia and Clipchamp.
• Identify and implement process improvements to enhance operational efficiency and reduce ticket volume.
• Drive initiatives that improve user experience and technology adoption across the organization.

Perform any other tasks/duties as assigned by management.