ADA Accommodation Coordinator

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance

ADA Accommodation Coordinator
** Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:
**** Dubuque, IA**  : 4141 Westmark Drive, Dubuque, IA 52002
** Cedar Rapids, IA** : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401
** Coralville, IA:
** 3273 Ridgeway Drive Coralville IA 52241
** Dublin, OH** : 5500 Glendon Court Dublin OH 43016
** New Albany, OH** : 7795 Walton Parkway New Albany, OH 43054
** Chicago, IL :
** 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604
** Indianapolis, IN:
** 8909 Purdue Road Suite 501 Indianapolis, IN 46268
** Irving, TX**: 2201 W. Royal Lane Suite 125 Irving, TX 75063
** Memphis, TN :
** 8125 Sedgwick Way, Memphis TN 38125
** Southfield, MI** : 300 Galleria Officentre Southfield MI 48034
** Orlando, FL :
** 12650 Ingenuity Dr Orlando FL 32826
** Eden Prairie, MN** : 11000 Prairie Lakes Drive Eden Prairie, MN 55344
** PRIMARY

PURPOSE:

** To process claims and determine accommodation options following written guidelines and procedures pursuant to ADA, state and/or client requirements; to make timely referrals for appropriate disability and federal/state leave of absence eligibility review; and to ensure the ongoing processing of claims.
** ESSENTIAL FUNCTIONS and RESPONSIBILITIES
*** Informs claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system.
* Reviews medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition.
* Makes claim determinations to approve non-complex ADA claims or makes a recommendation to team lead to deny claims based on the ADA, state, and/or client requirements.  Processes ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and/or client-specific process provisions.
* Determines accommodation options; makes timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable.
* Conducts initial employee interview per process guidelines.
* Utilizes the appropriate clinical and vocational resources in case assessment (i.e. duration guidelines, in-house clinicians, ADA job accommodation specialists).
* Refers cases as appropriate to team lead.
* Maintains professional client relationships.
** ADDITIONAL FUNCTIONS and RESPONSIBILITIES
*** Performs other duties as assigned.
* Supports the organization's quality program(s).
** QUALIFICATIONS
* *** Education & Licensing
** High school diploma or GED required.
** Experience
* * Two (2) years of related experience or equivalent combination of education and experience required.  One (1) year of benefits or claims management experience preferred.
** Skills & Knowledge
*** Excellent oral and written communication skills
* PC literate, including Microsoft Office products
* Analytical and interpretive skills
* Strong organizational skills
* Excellent interpersonal skills
* Good negotiation skills
* Ability to work in a team environment
* Ability to meet or exceed Performance Competencies
** WORK ENVIRONMENT
** When applicable and appropriate, consideration will be given to reasonable accommodations.
** Mental****:
** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
** Physical****:
** Computer keyboarding, travel as required
** Auditory/Visual****:
** Hearing, vision and talking

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