Sr Data Center Technician - NAO

# Sr Data Center Technician - NAOApply
** Job#: 3055107
***
* Job Description:

** Data Center Deployment Manager - NAO
*
* Location:

** New Albany, Ohio (Onsite)

Role Overview We are seeking an experienced Senior Data Center Technician to provide operational leadership for a large-scale hyperscale data center deployment program. This role serves as a senior operational leader responsible for the successful execution of deployment operations across a workforce of approximately 160+ technical resources supporting server deployments, network infrastructure installations, structured cabling, hardware break/fix activities, asset management, logistics coordination, and customer support operations within a mission-critical environment.

This individual will oversee multiple deployment work streams, provide leadership to shift supervisors and operational leads, and serve as a key escalation point for leadership teams.

Leadership & Workforce Oversight
* Lead and mentor a team of deployment supervisors, shift leads, and operational leaders supporting a workforce of approximately 160+ technicians across multiple shifts and work streams.
* Provide operational leadership across deployment, logistics, infrastructure support, inventory management, and customer-facing operations.
* Partner with recruiting, workforce planning, training, logistics, and delivery teams to ensure staffing levels align with customer demand and growth projections.
* Drive technician onboarding, workforce readiness, training compliance, certification programs, and ongoing skills development initiatives.
* Establish and maintain a culture of safety, accountability, quality, and operational excellence.
* Develop future leaders through coaching, mentorship, performance management, and succession planning initiatives.
* Drive workforce scalability strategies and organizational development plans to support rapid campus growth and evolving customer requirements.
* Collaborate with executive leadership to proactively address operational risks, staffing challenges, escalation management, and service delivery concerns.
* Lead operational governance processes and leadership cadences to ensure alignment across all deployment functions.

Operational Leadership
* Provide strategic oversight across all deployment work streams including server deployments, rack-and-stack activities, network infrastructure installations, structured cabling, hardware lifecycle management, asset tracking, and break/fix operations.
* Lead day-to-day deployment operations while ensuring alignment with customer priorities, milestone commitments, and long-range capacity planning efforts.
* Drive labor utilization, productivity, deployment throughput, schedule attainment, and workforce efficiency across multiple teams and shifts.
* Coordinate operational priorities across engineering teams, logistics organizations, deployment teams, vendors, and customer stakeholders.
* Serve as a senior escalation point for operational issues, resource constraints, customer requests, and deployment-related challenges.
* Ensure all work is performed in accordance with approved operational standards and safety requirements.
* Support greenfield buildouts, campus expansions, hardware refresh initiatives, and large-scale deployment programs.
* Drive operational consistency and standardization across all deployment activities and work streams.

Customer & Program Management
* Serve as a senior operational partner and primary point of contact for customer leadership and stakeholder teams.
* Participate in strategic planning sessions, operational reviews, staffing discussions, resource forecasting, and executive business reviews.
* Provide executive-level updates regarding staffing readiness, deployment status, capacity planning, operational risks, mitigation strategies, and workforce performance.
* Build trusted relationships with customer stakeholders through consistent delivery, proactive communication, and operational excellence.
* Manage executive-level escalations and lead cross-functional resolution efforts involving operations, engineering, logistics, and customer teams.
* Support long-term program growth by aligning workforce plans, operational strategy, and deployment execution with customer objectives.
* Drive customer satisfaction by ensuring reliable execution, quality outcomes, and continuous operational improvement.

Operational Excellence & KPI Management
* Own site-level deployment performance metrics, workforce analytics, and operational…