Client Relationship Manager

• Compensation: $16-$20/hr
• Employment type:
  
  full-time

Come join the team at Ameri Mac Appraisal Management Company, as we continue to grow our Client Relationship Team in our beautiful New Albany, Ohio, location.

Familiarity with the mortgage/real estate/appraisal industry is a not required. Many of our most successful team members started at Ameri

MAC with no relevant industry experience. If you have the traits described below, and are willing to learn, then you have ‘all the right stuff’ to be successful with our team.

• Variable duties. Our team is cross trained, which gives our CRM’s a lot of flexibility in who does each task daily.
• Recognition. Your achievements will be celebrated publicly and going the extra mile will be noticed and rewarded.
• There is overtime available to anyone who wants it, but never mandatory.
• Weekly schedule is flexible, you can work with leadership to define your schedule.
• Relaxed, casual environment. Work hard. Play hard.
• Supportive and encouraging leadership team.

• We manage real estate appraisal orders from banks and lenders, ensure appraisers are assigned, and manage the lifecycle of the appraisal until the order is fulfilled.
• Pipeline management. Our pipeline is essentially (Order assigned to appraiser >
  
  Order Accepted by appraiser > Inspection Scheduled >
  
  Inspection Completed > Delivery)
• We touch various parts of the timeline for each order daily.
• Speaking with Appraisers, Lenders, Borrowers on the phone about appraisal orders
• Organizing and tracking order progress
• Taking payments online and over the phone
• Proofreading appraisal reports
• Troubleshooting website problems with Appraisers, Lenders, Borrowers
• Following up with appraisers to obtain order updates or calling on late orders to ask for progress updates
• Building and organizing lists of orders in various stages of completion to take individual action on

Here’s a few comments shard by our current team regarding the CRM role:

“Ameri

MAC is fast-paced and busy with very little ‘down time’. There’s always something to do.”

“I like that I get to wear a lot of hats. One day, you might be calling a list of 50 appraisers who haven’t scheduled an inspection yet, and tomorrow someone else will be doing that task and you’ll be the one finding appraisers to assign.”

“We all have a strong attention to detail. This is probably the most important skillset to have. There are a lot of back and forth communications to manage between the appraisers and the lenders, and paying attention to previous communications will give you a better idea how to respond, or whether a response is required at all.”

“Everyone here has thick skin. This office is nothing if not honest with each other. You will make mistakes. You will be called out on your mistakes publicly and often but always in an encouraging and constructive way, and you will be given every opportunity and then some to improve with clear guidance.”

“Willingness to learn is really all you need to be successful here. Your job will become easier the more you learn about appraisals and lending in general, and you’ll be able to field questions faster and get back to your task at hand without having to step away to find an answer from someone.”

The fully staffed customer service department at Amerimac Appraisal Management is available Monday through Friday, 8 a.m. EST to 8 p.m. EST.