Personal Lines Client Service Manager
Listed on 2026-01-12
-
Customer Service/HelpDesk
Bilingual -
Insurance
Personal Lines Client Service Representative
Location: New Bedford, MA (Hybrid)
Position Overview
The Person al Lines Client Service Manager (CSM) supports clients by delivering responsive, accurate service on personal insurance matters via phone, email, and scheduled appointments.
Key ResponsibilitiesRespond to client inquiries and service needs promptly and professionally
Document client interactions per company standards
Utilize agency systems and rating software efficiently
Address billing, claims intake, and policy coverage questions
Meet call and service goals; contribute to upsell/rounding efforts
1+ year experience in P&C insurance (3+ years preferred)
Active MA P&C license or ability to obtain within 2 years
High school diploma or equivalent
Proficient in Microsoft Office
Strong communication and interpersonal skills
Must be able to support required schedule (including virtual rotations)
Medical, Dental, Vision
FSA, HSA, Commuter Programs
Company-paid STD, LTD, and Life Insurance
Employee Assistance Program
Paid Parental Leave, Holidays, and PTO
401(k) with company match
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