Office Manager

Join to apply for the Office Manager role at High Point & Affiliated Organizations

Location: New Bedford, MA |
Salary: $57,000.00-$65,000.00

• Must present as courteous and professional at all times.
• Demonstrate flexibility and ability to perform multiple tasks.
• Must have excellent communication skills, including the ability to organize ideas in a logical and clear fashion.
• Knowledge of basic office administration procedures, such as attending to staff and customer requests, email and phone correspondence, and timely completion of tasks.
• Proficiency of basic computer skills and software programs (such as Word, Excel, MS Outlook, PowerPoint).
• Must have the ability to work with others in a cooperative and collaborative manner, and experience in departmental oversight and/or supervision/management of other staff.
• An understanding of boundaries and ethics.
• Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations TB screening certification in the HPHAO approved de‑escalation program.

• Provide oversight within the front office to ensure that procedures and policies are being followed, including collection of co‑pays, scheduling appointments, completion of DPH paperwork, data entry, attaining insurance eligibility and PA’s.
• Direct oversight of day‑to‑day front office operations and support staff.
• Recruit, hire, and supervise assigned clerical/clinical personnel overseeing/promoting the highest level of customer service provided to patients and clients.
• Develop efficient processes for collection of demographic and insurance information for patients; lead the team in educating patients about benefits they may be eligible for and assisting patients with those application procedures.
• Provide front desk functions of greeting clients, check‑in and registration functions along with the behavioral health support staff team, as needed; work collaboratively with outside vendors as well as internal staff to order office supplies for the site; provide allocation for invoices of expenses incurred by the site(s).
• Evaluate and assure that performance evaluations of staff are completed in a timely manner.
• Provide the highest level of service to internal customers at assigned site(s), including behavioral health providers.
• Possess an understanding of billing codes regarding patient diagnoses and services rendered.
• Possess an understanding of third‑party billing practices and procedures; track payments and monitor accounts for delinquent charges, coordinate payment arrangement options with patients who are unable to pay.
• Attend required meetings and participate in committees as requested.
• Assist in tracking referrals through preadmission documentation.
• Provide oversight of open access process and maintain collection of the data.
• Assist in distribution of all incoming and outgoing mail.
• Maintain and order services for all business‑related machinery, including copier and fax.
• Develop an understanding of the relationship between substance use and mental health issues and/or self‑help programs.
• Other duties as assigned.

• High School Diploma, GED and office experience in a medical or behavioral health setting.
• 1 year experience in being a lead staff or supervising.
• 2‑year secretarial experience in an office setting (preferred).
• AA or BA preferred.
• Bilingual preferred.

• Mid‑Senior level

• Full‑time

• Administrative

• Hospitals and Health Care