Case Manager

Case Manager – Transitional Support Services (TSS)

High Point & Affiliated Organizations is seeking a Case Manager to join our team in New Bedford.

Position:
Part‑time, Monday–Friday (3‑7 PM or 4‑8 PM)
• Salary: $32.50–$48.50 per hour

• Maintain safety and security of residents and facility.
• Ensure timely contact of Program Manager/authorities in case of crisis or emergency.
• Follow referral procedures and schedule intakes for new residents.
• Facilitate intake process, set up new records, and complete intake paperwork.
• Develop initial Individual Service Plans (ISP) with residents.
• Make referrals for needed services to agencies such as DTA, SSA, DCF, medical/mental health providers, etc.
• Maintain accurate case files; obtain required authorizations and prepare case‑management notes.
• Update ISPs monthly and ensure timely evaluations.
• Record resident attendance at meetings, appointments, and groups.
• Meet with each resident bi‑weekly to review/evaluate progress, revise/update ISPs, and set new goals.
• Attend monthly case reviews with Program Manager.
• Participate in clinical supervision, staff meetings, and trainings.
• Ensure timely completion of admission/discharge satisfaction surveys.
• Provide house‑driving/transportation as needed.
• Perform all other duties as assigned by the Program Manager.

• High School Diploma or GED (or equivalent). One‑year experience in a substance‑use treatment field preferred.
• Associate’s degree or higher and supervised counseling experience in substance‑use treatment or closely related field preferred.
• Valid driver’s license.
• Courteous, professional demeanor with flexible, multi‑tasking ability.
• Excellent communication and organizational skills.
• Basic computer literacy and familiarity with software programs.
• Ability to collaborate and work cooperatively with others.
• Understanding of the relationship between substance use and mental health issues.
• Knowledge of therapeutic boundaries and ability to enforce rules respectfully.
• Compliance with federal regulations (42 CFR Part 2), confidentiality of substance use disorder, HIPAA, and TB/Flu/COVID‑19 assessment guidelines.
• Completion of HPAO‑approved de‑escalation program and CPR certification.
• Successful completion of all required training upon hire and annually thereafter.

EEO Statement:
High Point & Affiliated Organizations is an equal opportunity employer.