Counselor, , HR​/Recruitment

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• Conduct RESEA initial and final reviews, including intensive one-on-one career action planning and job search assessments (in-person or virtual).
• Review and evaluate claimant work search activities; provide guidance on effective job search strategies and proper completion of work search logs.
• Educate customers on RESEA requirements, labor market tools, and job search expectations.
• Assist customers with Mass Job Quest registration and navigation of online job search tools.
• Address basic unemployment insurance questions and refer customers to appropriate unemployment services when needed.
• Triage customers to appropriate service pathways (self-directed vs. staff-assisted).
• Promote career center services and available resources to ensure customer engagement.
• Ensure accurate and timely MOSES data entry and documentation for all RESEA activities.

• Manage a caseload of participants, providing individualized coaching, counseling, and mentoring.
• Assess participant skills, work history, education, and employment barriers; develop strategies to support employment outcomes.
• Develop and maintain individualized employment plans with short- and long-term goals.
• Conduct ongoing one-on-one meetings focused on job search, job readiness, training, and employment retention.
• Monitor participant progress from initial engagement through job placement, retention, and advancement.
• Maintain regular contact with participants to address employment challenges and provide continued support.

• Review resumes and provide basic feedback; refer customers to workshops or advanced career services as needed.
• Facilitate access to training opportunities, education programs, and career advancement resources.
• Provide information on in-demand occupations, local labor market trends, and employer expectations.
• Support participants in improving job readiness and employability skills.
• Maintain knowledge of community resources and supportive services to address participant needs.

• Maintain accurate and up-to-date participant records in electronic systems and files, including service history and supportive services.
• Track participation, attendance, and progress toward employment and retention goals.
• Ensure compliance with program requirements, performance benchmarks, and reporting standards.
• Notify appropriate agencies of employment status changes, including job placement or loss of employment, as required.

• Coordinate with internal staff and external partners to ensure participants receive appropriate services.
• Build and maintain relationships with employers and community resources to support job placement and career advancement.
• Work collaboratively with team members to support center-wide performance goals and service delivery.

• Associate degree in Human Services, Education, Workforce Development, or related field; or equivalent work experience.
• 1–3 years of experience…