IT Operations Coordinator

IT Operations Coordinator – Overview

Program &

Location:

Information technology, New Bedford, MA

Pay Range: $55,000 - $60,000 (education & experience dependent)

Status: Full Time Employee

Shift: Monday - Friday, 9am - 5:30pm

Procurement & Financial Coordination

• Process IT-related purchase requests, ensuring alignment with approved vendor and product standards.
• Reconcile receipts, invoices, and purchasing records for timely submission to Accounts Payable.
• Work closely with accounting to ensure accurate reallocation of technology assets and expenses to appropriate cost centers or programs.
• Maintain documentation for all technology orders and track purchase status from request to delivery.
• Monitor IT budget categories for procurement consistency and identify recurring cost opportunities.

Inventory & Asset Management

• Maintain an accurate and current inventory of all IT hardware, peripherals, and consumable supplies across sites.
• Coordinate the receipt, tagging, deployment, and secure storage of new devices and accessories.
• Track and document surplus equipment for compliant disposal or redeployment.
• Monitor stock levels of consumables (e.g., cables, adapters, input devices, toner, and batteries) and proactively reorder as needed to maintain supply.
• Manage on-site stockroom organization and restocking to ensure shelves remain supplied for technician access.
• Coordinate with Accounting and HR to ensure asset assignments, transfers, and write-offs are properly documented and reflected in financial records.
• Ensure that all assets and supplies are reflected correctly within tracking systems, including assigned user and location data.

Contract & Vendor Administration

• Maintain a centralized record of all IT-related contracts, renewals, and service agreements.
• Track contract expiration and renewal timelines, escalating upcoming renewals to the CTO.
• Communicate regularly with vendors to confirm product availability, pricing, and delivery timelines.
• Support vendor performance tracking and documentation of service issues or improvements.

Employee Technology Lifecycle Coordination

• Coordinate technology setup for new hires, ensuring device assignment, software licensing, and access provisioning.
• Maintain and update onboarding and offboarding checklists to align with organizational and system workflow changes.
• Track and confirm the return of all technology assets during staff terminations or role changes.
• Partner with HR to ensure timely communication of staff changes that affect system access or device reassignment.

On-Call Calendar & Scheduling Oversight

• Manage and publish the IT department’s on-call calendar to ensure 24/7 support coverage.
• Coordinate scheduling among support and systems staff to balance workloads and maintain equitable rotation.
• Communicate on-call updates and escalation procedures to ensure consistent after-hours response.
• Maintain documentation of on-call policies and ensure they align with organizational expectations.

Operational Reporting & Departmental Support

• Track and report metrics related to procurement, ticket volume, inventory levels, and coverage.
• Assist the CTO with data collection for planning and budget analysis.
• Maintain documentation of operational workflows to support departmental transparency and standardization.
• Assist in coordinating vendor meetings, internal audits, and related administrative activities.

Miscellaneous

• Other duties as assigned by the CTO.

Qualifications

Preferred

• Familiarity with procurement processes, inventory management systems, and IT operational workflows.

Required

• Strong organizational, financial tracking, and communication skills; proficiency in Microsoft 365 (Excel, SharePoint, Outlook).
• Ability to manage multiple projects, coordinate with technical and administrative teams, and maintain confidentiality of records.
• Experience:
  
  1+ year in administrative, purchasing, or IT coordination roles.

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point recognizes the need for work-life balance. Our leave time package for eligible staff is designed to…