Senior Manager, Business Analytics

Are you ready to trade your job for a journey? Become a Fly Mate!

Passion, excitement & global collaboration are all core to what it means to be a Fly Mate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400 global Fly Mates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for Fly Mates to join the next stage of our journey as we continue to grow.

We are looking for a seasoned, technically sharp analytics leader to serve as Senior Manager, Business Analytics within our Data & Analytics team. In this role, you will you will be a key driver of how Flywire measures, understands, and optimizes performance across its business; with a primary focus on product and client analytics. As a leader you will provide strategic guidance and support across the business ensuring they have the insights, tools, and self-service capabilities they need to make confident, data-driven decisions.

This is a management role with meaningful hands-on expectations. You will lead a team of Senior BI analysts while staying close to the work; designing and governing the analytics solutions that demonstrate Flywire’s value to clients, define and track the product metrics that matter most, and ensure that our reporting tells a coherent, trustworthy story across verticals and functions. You will operate as a key bridge between our clients, our product and engineering teams, and our broader Data & Analytics organization.

Anchored in governed analytics, self-service enablement, and a "Metrics That Matter" mindset, this role is critical to ensuring that Flywire’s client and product insights are not only accurate and timely, but are also working from a shared, consistent foundation. The responsibilities of the role include:

• Lead, mentor, and develop a team of client and product analytics professionals, fostering a high-performing, collaborative culture with clear goals aligned to business priorities
• Own the design and delivery of analytics solutions; including dashboards, reports, and data insights that demonstrate Flywire’s ROI and empower clients to make data-driven decisions
• Support the Definition and governance of the product metrics framework across Flywire’s core verticals, ensuring the right KPIs are instrumented, consistently defined, and visible to the teams that need them
• Champion a "Metrics That Matter" approach; working cross-functionally with Product, Engineering, and Client Success to identify the measures that most meaningfully reflect payer and client outcomes, and ensuring those metrics are governed and trustworthy
• Advance self-service analytics capabilities by designing intuitive dashboards tailored to client and product use cases, enabling stakeholders to answer their own questions with confidence
• Partner with account management and client success teams to deeply understand client…