Outreach Worker; Temporary

Description

SUMMARY:

The Outreach Worker works as an integral part of the Program Team. The Outreach Worker will perform, but is not limited to, the following duties: administration of program record-keeping, conducting interviews, intakes, developing, implementing and monitoring individualized service plans, case reviews, and advocacy. This position may require a flexible schedule including 1st and 2nd shifts. The agency has the right to change shifts based on the needs of the organization.

• Provide street outreach to homeless individuals and youth, including those with serious mental illness and substance use disorders.
• Build trust and access needs of homeless persons in Project catchment area.
• Perform data collection with the hard-to-reach, chronic homeless population.
• Perform wellness check of unsheltered homeless individuals to ensure safety from dangerously cold temperatures.
• Distribute outreach supplies including blankets, clothes, and hygiene products as available.
• Collaborate with staff and coordinated intake system to engage individuals in services and begin housing placement process.
• Partner and collaborate with volunteers to meet program objectives.
• Perform brief interventions and non-clinical verbal communication with homeless individuals to determine potential eligibility for services.
• Assist consumers with completing applications for benefits and services.
• Engage eligible homeless individuals into services and encourage them to undergo further assessment and counseling with treatment staff, providing transportation and coordination as necessary.
• Assist consumers with storage of belongings while awaiting housing placement.
• Facilitate and maintain community relationships to create referral pathways to homeless and treatment services.
• Provide program materials to potential consumers and community partners around shelter services.
• Develop and manage a comprehensive outreach and working relationship with all stakeholders (providers, clergy, elected officials, police, community activists, potential consumers).
• Ability to climb three flights of stairs to visit consumers in the community.
• Ability to respond to emergency situations by placing calls to Fire, Rescue, Police and Medical, etc.

• Complete all required documentation in a timely manner.
• Perform program recordkeeping and filing, and organize vital documents.
• Provide telephone coverage for the assigned program and direct calls to other programs as needed.
• Participate in required supervisions, staff meetings and trainings.
• Participate and cooperate in any investigations conducted by internal and external agencies.
• Ability to use a computer including inputting information into data systems including collecting GRPA data on each enrolled consumer.

• Remain awake during your shift at all times.
• Attend all mandatory trainings and update all licenses and certifications.
• Adhere to program/project/department requirements and services.
• Follow all reporting guidelines by deadlines including the completion of a Confidential Incident Report.

• High School or General Education Diploma (GED) preferred.
• A minimum two of years related work experience working with the homeless or at-risk youth, serving as a housing advocate, and/or working with landlords and housing providers.
• Education or experience in cultural competency; bilingual Spanish/English a plus.
• Good working knowledge of computers, electronic health records and data collection.
• Requires valid driver’s license due to business-related travel at least 60 to 80% of the time.

• The work noise level is that of an average busy home.
• Ensure safety through fire drills and emergency evacuations.
• Ensure a safe workplace to reduce potential risk of violence.
• Ensure a safe and clean program addressing and communicating any facility issues.
• Observe all health and safety requirements including Tuberculosis (TB) screening.
• Abide by the Hazard Communication policy and the disposal of hazardous waste.
• Abide by the Bloodbourne Pathogens/Universal Precautions policy and procedure.
• Adhere to all emergency…