Family Support Associate

Family Support Associate

High Point & Affiliated Organizations

Join to apply for the Family Support Associate role at High Point & Affiliated Organizations.

• Minimum of a High School Diploma or equivalent (GED), or relevant work and/or life experience.
• Good written and communication skills.
• Ability to work with diverse populations.
• Spanish speaking a plus.
• Valid Massachusetts Driver's License required.

• Ability to utilize the computer for all documents required during shifts.
• Adhere to professional ethics that are conducive to a healthy team environment.
• Ability to set limits and enforce rules consistently.
• CPR Certification.
• Transportation of residents (Provide a copy of a valid Massachusetts driver's license).
• Ability to lift up to 50 lbs.
• Ability to stand from 2.5 - 5.5 hours daily.

• Complete knowledge of all safety/security/emergency policies and procedures.
• Ensure safety and security of the program while on shift.
• Enforcement of program guidelines while respecting the dignity of residents.
• React to crisis situations and respond appropriately.
• React to confrontations, defuse, and redirect.
• Model appropriate parenting techniques, remind residents of proper communication and discipline practices.
• Complete knowledge of 51A filing and company procedure.
• Maintain strong rapport and open communication with residents.
• Bring all concern/issues/questions regarding residents/staff/procedures to the supervisor.
• Complete assigned duties on shift responsibility form during your shift.
• Report any grievances per company policy.
• Answer phones and greet visitors.
• Complete facility checks during your shift.
• Maintain all logs, files and memos.
• Welcome residents, conduct entrance orientation and paperwork.
• Conduct exit paperwork at a resident’s departure.
• Perform any other duties that are assigned by the Program Director.

Entry level