Human Services Coordinator

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Job Description – Human Services Coordinator I (2600008J)

The Department of Developmental Services (DDS) is seeking a motivated and experienced human service professional for the role of a Services Coordinator Generalist (Human Services Coordinator I) located in New Bedford, Massachusetts. The Services Coordinator Generalist monitors the safety and wellbeing of assigned individuals and advocates in regard to their human, civil, and legal rights through the implementation of support services, the individual's service plan, and other necessary means.

• Monitor DDS funded and auxiliary funded programs.
• Maintain regular contact with individuals, families, and providers.
• Travel to individuals' homes, programs, and outside meetings; that may or may not be in close proximity to the Area Office.
• Coordination, facilitation, and monitoring the development and progress of support plans per DDS regulations.
• Utilize the communication methods needed for assigned caseloads.
• Provide outreach and coordinate referrals to community services and other state agencies.
• Provide up-to-date record keeping – both electronic and hard copy; maintain documentation for waiver or non-waiver services.

• Familiarity with Microsoft programs and Home and Community Services Information System (HICSIS).
• Experience working with individuals with Intellectual Disabilities and/or who are Deaf and Hard of Hearing.
• Ability to develop and maintain respectful, caring, patient, ethical, and empowering relationships with families and individuals supported by the department.
• Excellent organizational and communication skills.
• Ability to utilize American Sign Language and/or bi-lingual skills.
• Skills using communication styles and/or augmentative communication systems.

This position is located at 1740 Purchase Street, New Bedford MA 02740.

Full-time – 37.5 hour weekly position.

Monday through Friday – 9:00 a.m. to 5:00 p.m.

Days off – Sunday and Saturday.

Flexibility with work schedule is required.

• Must be at least eighteen (18) years of age.

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.

For technical help with Mass Careers, including logging into your profile and/or resetting your password, please call the Employee Service Center at for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.

This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least three (3) years of full-time or equivalent part‑time, professional experience in human…