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Customer Support Specialist Berlin, WI
Job in
New Berlin, Waukesha County, Wisconsin, 53151, USA
Listed on 2026-01-02
Listing for:
LHH
Full Time
position Listed on 2026-01-02
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Overview
Customer Support Specialist job Berlin, WI.
LHH is searching for a Customer Support Coordinator for our local Manufacturing client. This role offers a hybrid schedule after a probationary period!
Responsibilities- Efficiently manage all forms of communication, including new job requests, incoming contracts, and signed proposals.
- Evaluate service and installation requests, gather necessary information from various departments, vendors, and service providers to create and submit proposals.
- Assist in the bidding process for new customer accounts under the guidance of senior management.
- Enter and maintain orders in the ERP system (SAP)
- Consistently follow up with installers/service providers and customer contacts throughout the job duration to ensure satisfactory completion.
- Order necessary parts through SAP or the Purchasing Department as required.
- Maintain comprehensive job files
- Prepare documentation to facilitate billing upon job completion.
- Maintain professional and friendly phone interactions with clients to ensure high levels of customer satisfaction and effective communication.
- High school diploma or equivalent required.
- Two or more years of customer service or call center experience required.
- Proficiency in Microsoft Office Suite and experience with SAP strongly desired.
Please apply for more information!
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