Customer & Field Support Representative

Milwaukee Valve Company is looking for an International Purchasing Specialist to join our New Berlin, WI team in Department 650.

All offers of employment by Milwaukee Valve Company, LLC. are contingent upon successful completion of a pre-employment test(s), and background check, all with acceptable results. Applicants are responsible scheduling and completing the required pre-employment requirement testing within 7 calendar days of offer acceptance.

All offers of employment made by Milwaukee Valve are contingent upon successfully completing our required pre-employment test(s), and background check.

Established in 1901, Milwaukee Valve manufactures valves for a variety of industries including Industrial, Commercial, Fire Protection, Marine and the dry bulk hauling industries. Our products have been installed on every U.S. Navy ship built for the last 50 years.

• Promptly answers calls and emails regarding order status, order inquiry, and pricing from customers, sales representatives, and field sales managers.
• Enters and audits customer orders to ensure orders are entered and priced correctly, to avoid potential material returns and price related deductions, which are costly to the organization.
• Expedites shipments of customer orders.
• Supports field sales team by communicating updates of customer pricing both standard profile and job to pricing department.
• Other duties may be assigned on a project basis.
• Practices and implements CPR (Courtesy, Professionalism and Respect) daily to both internal and external customers.

This job has no supervisory responsibilities.

Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments made. Create solutions that are proactive rather than reactive, to stay ahead of potential issues.

Focuses on solving conflict, not blaming, maintains confidentiality, actively listens to others without interrupting, which helps customers and colleagues feel respected, keeps emotions under control, remains open to others' ideas and tries new things, encourages feedback to improve customer service skills, maintains a friendly and positive demeanor and cares about our internal and external customers and brand loyalty to protect our market image.

Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, demonstrates group presentation skills, and is engaged in meetings.

Writes clearly, professionally and informatively, edits work for spelling and grammar, varies writing style to meet needs and audience, presents numerical data effectively, able to read and interpret written information.

Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Develops and implements cost saving measures, contributes to profits and revenue growth, and conserves organizational resources.

Follows policies and procedures, completes administrative tasks correctly and on time, supports organization's goals and values, benefits organization through outside activities and supports affirmative action and respects diversity.

Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process and makes timely decisions.

Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles, measures self against standard of excellence and takes calculated risks to accomplish goals.

Prioritizes and plans work activities, uses time efficiently, plans for additional resources if needed, sets goals and objectives to meet or exceed job performance, and develops realistic action plans.

Approaches others in a tactful manner, reacts well under pressure,…