Order Management Solution Lead

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At ABB, we help industries outrun – leaner and cleaner. Progress is an expectation for you, your team, and the world. As a global market leader, we give you what you need to make it happen. It won’t always be easy, but at ABB you’ll never run alone.

Hybrid

We are seeking a proactive and detail‑oriented lead to serve as the primary liaison for MODP (Motion Drive Products) US internal and external users in all matters related to order process‑related platforms. The role is critical in ensuring system stability, driving continuous improvement, and supporting end users through training, documentation, and issue resolution.

• Platform ownership – Serve as the main point of contact for all order entry/processing platform questions and issues for MODP US. Troubleshoot reported problems, distinguish user errors from system defects, and escalated confirmed defects to BPO for resolution.
• Change management & collaboration – Collect and prioritize feature requests and improvement ideas. Work with stakeholders and global teams to align priorities, submit new functionality requests, and participate in impact assessments. Track progress and share updates in platform‑related meetings.
• Documentation & training – Create and maintain tutorials, guides, and training materials for internal and external users. Conduct training sessions and support BPO‑led initiatives to ensure effective platform usage.
• Access & procedure management – Manage user access for all platforms (excluding SAP) and assist functional teams in developing and maintaining operating procedures.

• Bachelor’s degree with minimum 6 years of experience or Associate’s degree with minimum 8 years of experience using SAP for order entry and familiarity with platforms such as ABB Shop (eCommerce), EDI, OMS, and Ship & Credit.
• Strong analytical and problem‑solving skills with the ability to manage multiple priorities and stakeholders effectively.
• Excellent written and verbal communication skills and knowledge of process documentation best practices.
• Willingness to travel up to 10% for customer visits.
• Work authorization permitting employment for ABB in the US.

Title:

Order Management Solution Lead

Location:

Menomonee Falls, WI
Salary: $57,700 – $104,300 annually

Health, life & disability coverage, dental, vision, company‑paid life insurance, AD&D, disability, supplemental benefits, parental leave, employee assistance program, and more.

ABB is an Equal Employment Opportunity and affirmative action employer for protected Veterans and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to sex, marital status, citizenship, age, race, or ethnicity. For more information regarding your rights as an applicant, visit https://(Use the "Apply for this Job" box below). Your Rights
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