Director, IT

Denali Ingredients is a Wisconsin-based food ingredients manufacturer serving ice cream, frozen dessert, bakery, confection, and food service markets. Majority-owned by Orkla Food Ingredients, Denali works with colleagues across North America and Europe. We are investing in people, processes, and technology to support growth and reliable operations.

Denali Ingredients is a Wisconsin-based food ingredients manufacturer serving ice cream, frozen dessert, bakery, confection, and food service markets. Majority-owned by Orkla Food Ingredients, Denali works with colleagues across North America and Europe. We are investing in people, processes, and technology to support growth and reliable operations.

The Director, IT leads Denali’s technology function and is accountable for dependable day-to-day IT service, enterprise business systems, and a practical technology roadmap. This leader combines strong ERP and Microsoft Dynamics 365 expertise with working knowledge of infrastructure, networking, cybersecurity, and service management. The role leads the dedicated networking resource and coordinates internal staff and external partners to resolve issues, manage risk, and deliver improvements.

It also evaluates appropriate uses of AI agents and automation with clear controls and measurable business value.

The Director partners with Finance, Commercial, Operations, Supply Chain, Quality, business process owners, and Orkla technology and governance teams. During Project Unite, the role supports D365 go-live and stabilization, then owns the local IT operating model and continuous improvement in alignment with enterprise standards.

Our culture values Integrity, ownership, collaboration, trust, respect, accountability, and continuous improvement. We are looking for leaders who care about serving customers, supporting teammates, solving problems, and helping the business improve every day.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management deems necessary.

• Own IT priorities, budgets, vendor relationships, technology standards, and a multi-year roadmap aligned with business needs and Orkla governance.
• Lead and develop dedicated networking resources and any assigned IT support staff; set expectations, assign work, remove obstacles, and monitor service quality.
• Oversee the ticketing system, including intake, triage, assignment, escalation, resolution, documentation, and communication with users. Set service targets and review trends, backlogs, recurring incidents, and user feedback.
• Maintain clear support ownership across internal teams, global IT, implementation partners, and managed service providers; coordinate major incident response and follow through on root causes.
• Oversee endpoint, identity, access, backup, recovery, security, and infrastructure practices in partnership with specialists and enterprise teams. Maintain appropriate controls, documentation, and continuity plans.

• Lead local IT ownership of Microsoft Dynamics 365 and related ERP capabilities, including integrations, environments, access, releases, enhancements, support, and long-term platform health.
• Partner with business process owners on D365 requirements, workflows, master data, reporting, controls, and adoption across Finance, Commercial, Operations, Supply Chain, and Quality.
• Support Project Unite testing, data validation, cutover, training transition, go-live, and stabilization; establish a sustainable support and enhancement process afterward.
• Prioritize system changes by business value, risk, and capacity; coordinate solution design, testing, change control, and communication with global governance and implementation partners.
• Oversee connections among ERP, reporting, CRM, warehouse, EDI, and other business systems so data and operational handoffs remain reliable.

• Provide informed oversight of plant and office connectivity, wireless networks, firewalls, remote access, and vendor-supplied infrastructure while the dedicated networking resource performs specialized administration and troubleshooting.
• Review network health, lifecycle, security, documentation, and escalation plans; ensure outages and changes are coordinated with operations and enterprise IT.

• Identify focused opportunities for AI agents,…