Account Manager

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. Over the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries.

Acrisure is seeking an Account Manager to join our growing team. The Account Manager is the primary day‑to‑day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject‑matter expertise in client services and coordination, accurate insurance processing, and customer experience delivery.

• Manage the overall team operations, client coordination, and customer service delivery, including coaching and prioritization assistance with Account Associates.
• Leverage knowledge and expertise in client services, insurance processing, and customer experience to develop, coach, and assist Account Associates and other team members.
• Assist Producers and Account Executives with client‑service commitments.
• Ensure service standards are met, identify trends, and implement process improvements on the team.
• Serve as the day‑to‑day customer contact, focusing on troubleshooting issues and helping clients make well‑informed decisions that position them for success.
• Manage the new‑business and renewal process, and oversee day‑to‑day client changes.
• Accountable for client‑service delivery through high or increased client retention, rounding of accounts, referrals, and uneventful renewals.
• Ensure pre‑renewal information is sent out within service standard; follow up with clients for timely response and timely quotes from insurance markets.
• Manage renewal marketing plans with Producers and Service Teams; create accurate proposals for client renewal meetings.
• Review quotes for accuracy against supporting documents; negotiate additional coverage or price with the underwriter.
• Quickly and accurately complete the renewal bind processes and checklist; ensure all aspects of the renewal are documented within the file.
• Ensure that the file is accurately documented to minimize E&O exposure and allow rapid response to client requests.

• Current Insurance License in Property and Casualty for the state in which your agency office is located.
• Ability to work toward a professional designation.
• Comfortable in an electronic environment with strong computer skills.
• Strong working knowledge of Word, PowerPoint, and Excel.
• Excellent people skills and ability to work well in a team environment.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

• High school diploma (college preferred).
• Bachelor’s Degree in a Business or related field or equivalent relevant experience.
• A minimum of 5 years’ experience within the insurance industry or a business‑related field.

• Competitive compensation.
• Generous vacation policy, paid holidays, and paid sick time.
• Medical, dental, and vision insurance (employee‑paid).
• Company‑paid short‑term and long‑term disability insurance.
• Company‑paid group life insurance.
• Company‑paid Employee Assistance Program (EAP) and Calm App subscription.
• Employee‑paid pet insurance and optional supplemental insurance coverage.
• Vested 401(k) with company match and financial wellness programs.
• Flexible Spending Account (FSA), Health Savings Account (HSA), and commuter benefits options.
• Paid maternity leave, paid paternity leave, and fertility benefits.
• Career growth and learning opportunities.
• …and more!

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting

California residents can review the Acrisure California Applicant Privacy Policy at

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industry: Insurance
• Location:
  
  Milwaukee, WI