Healthcare Operations Specialist

Are you a customer-focused professional who enjoys coordinating logistics, solving problems, and working as part of a fast-paced team? We are seeking an Operations Coordinator to support daily operations by serving as the central point of communication between customers, drivers, warehouse teams, retail locations, and internal departments.

This role is ideal for someone who enjoys helping people, multitasking, and keeping operations running smoothly while working in a collaborative healthcare-related environment.

Full-Time | Onsite | Monday-Friday, 8:30 AM - 5:30 PM

• Coordinate operational activities before orders and information are sent to warehouse teams.

• Partner with customer service, retail teams, and call center staff to ensure seamless service delivery.

• Answer patient phone calls and assist with:

• Equipment troubleshooting

• Oxygen equipment evaluations

• Scheduling deliveries, pickups, and service requests

• Coordinate equipment deliveries and pickups with hospice partners.

• Assist walk-in patients with equipment returns and deliveries.

• Manage routing and dispatch activities by communicating with drivers and warehouse personnel.

• Maintain accurate documentation and communications through Microsoft 365 applications, including Teams and Outlook.

• Provide exceptional customer service while handling multiple priorities in a fast-paced environment.

• Previous customer service experience

• Strong computer proficiency and comfort learning new systems

• Experience using Microsoft Office/Microsoft 365 applications

• Excellent communication and organizational skills

• Team-player mentality with a willingness to support others

• Ability to multitask and prioritize effectively

• Opportunity to participate in an on-call rotation after hire with additional compensation/stipend opportunities

• Career growth with a large, nationwide organization

• Positive team culture that celebrates employee achievements

• Regular employee appreciation events, snacks, and team recognition

• Fully onsite position

• Work location may be in a dispatch office within the warehouse or a cubicle workspace

• Standard schedule:
  Monday-Friday, 8:30 AM-5:30 PM

• On-call opportunities available up to twice per week, including weekdays and weekends

• Some on-call shifts may involve extended coverage periods

This is a Contract to Hire position based out of New Berlin, WI.

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in New Berlin,WI.

This position is anticipated to close on Oct 22, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and…