Returns Representative

The Returns Representative is responsible for managing and processing customer, technician, branch and vendor returns within a distribution center environment. This role involves researching customer accounts, verifying product and inventory information, determining the proper disposition of returned merchandise, and ensuring accurate documentation and compliance with company procedures. This position requires strong computer proficiency, attention to detail, problem-solving abilities, and effective communication with customers, vendors, and internal departments.

Monday-Friday, with standard working hours of 8:00 AM-4:30 PM CST or 7:30 AM-4:00 PM CST (following completion of training).

This is a fully on-site position based at our New Berlin, WI Distribution Center
. Candidates must reside within a reasonable commuting distance of the facility.

• Process customer, technician, and branch overstock returns accurately and efficiently in accordance with department guidelines.
• Move returned merchandise to various locations within the department by pushing and/or pulling a hand pallet jack or cart.
• Determine the appropriate disposition of returned products to maximize return on investment (ROI), including properly identifying and handling hazardous materials.
• Research customer accounts and credit information across multiple computer systems
• Accurately process, pack and document products being returned to vendors for credit or replacement.
• Ensure controlled interface with internal customer and departments (A/P, Merchandising, Shipping, etc.,) and keep records of all significant interaction.
• Serve as a company representative when communicating with business partners via phone and email to obtain return authorizations (RAs) for warranty, core, and non-needed returns.
• Process technician and branch overstock returns.
• Accurately maintain both shared and individual tracking spreadsheets with fellow Returns Team Schein Members (TSMs).
• Identify research including verification of correct item code, serial number, lot number, expiration date, as well as tie back to original purchase order.
• Provide regular reporting to management on product and vendor related information.
• Receive, process, and create monthly inventory transfers to and from core Distribution Centers (DCs).
• Communicate professionally and effectively via phone and email with customers, technicians, field representatives and business partners.
• Performs other reasonably related duties that may be assigned
• Participates in special projects and performs other duties as required.

Experience with basic warehousing operations is preferred.

High school diploma or the equivalent required.