Field Service Technician

Job Details:

Job Location:

Corporate Headquarters - New Berlin, WI 53151, The Field Service Technician I is responsible for performing preventative maintenance, equipment startups, installation support, and mechanical and electrical troubleshooting on customer equipment within a designated product line. This position serves as the primary field resource for one specialized equipment area:
Chillers, Temperature Control Units (TCUs), Material Handling Systems, or Granulators.

The technician is expected to independently diagnose and repair common equipment issues, perform equipment commissioning and startup activities, provide customer training, and deliver professional field service support while maintaining a strong commitment to safety, quality, and customer satisfaction.

The technician will develop proficiency and independent troubleshooting capability in one of the following equipment areas:

• Chillers
• Temperature Control Units (TCUs)
• Material Handling Systems
• Granulators

• Perform equipment installation verification and startup activities at customer facilities.
• Verify proper electrical connections, utility requirements, and mechanical installation prior to startup.
• Configure operational parameters and validate equipment performance.
• Complete startup documentation and commissioning reports.
• Train customer personnel on basic equipment operation, maintenance requirements, and safety practices.
• Identify and document installation deficiencies or conditions requiring corrective action.

• Troubleshoot electrical control systems, motors, sensors, relays, contractors, switches, heaters, pumps, and other equipment components.
• Diagnose mechanical issues involving pumps, motors, blowers, gearboxes, bearings, drives, conveyors, cutting systems, and material flow systems.
• Utilize electrical test equipment including multimeters and clamp meters.
• Interpret wiring diagrams, electrical schematics, piping diagrams, and equipment drawings.
• Identify root causes of equipment failures and implement corrective actions.
• Coordinate with technical support or senior technicians when advanced troubleshooting assistance is required.

• Perform scheduled preventative maintenance inspections and services.
• Inspect equipment for wear, damage, or developing reliability concerns.
• Replace wear components and perform mechanical adjustments as required.
• Verify proper equipment operation following maintenance activities.
• Provide recommendations for future repairs and equipment improvements.

• Troubleshoot refrigeration, fluid circulation, heating, and cooling system issues.
• Verify operating temperatures, pressures, flow rates, and system performance.
• Inspect refrigeration and process water components.
• Diagnose electrical and control-related issues affecting system operation.

• Troubleshoot vacuum conveying systems, loaders, receivers, vacuum pumps, drying systems, and control systems.
• Diagnose material flow problems and component failures.
• Verify proper operation of conveying and drying processes.

• Troubleshoot electrical and mechanical systems associated with granulators.
• Inspect cutting chambers, knives, screens, bearings, motors, drives, and safety interlocks.
• Perform knife and screen changeovers and operational adjustments.
• Diagnose production and equipment performance issues.

• Communicate equipment status, findings, and recommendations to customers.
• Provide professional service that promotes customer satisfaction and confidence.
• Support emergency service calls as assigned.
• Main…