Patient Services Representative

This range is provided by Eastern Nephrology Associates, PLLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$14.66/hr - $17.24/hr

You’re not just applying for a job - you’re stepping into a role that matters and where YOU matter.

Ready to lead with purpose and make a lasting impact? Eastern Nephrology Associates is looking for a dedicated professional to join our team and help drive excellence across our organization. In this role, you'll play a key part in supporting operations, collaborating with teams, and ensuring the highest standards of service and care. If you're a motivated, organized individual with strong leadership skills and a passion for making a difference—this could be your next big move!

TL;

DR — Full Job Description Below

The position is the first point of contact for patients at the clinic and the last point of contact prior to patients leaving the clinic. This position is responsible for ensuring that patients are processed in a friendly, professional manner and that all patient demographic and insurance information is accurate and updated each visit.

This position is designated as an on-site, patient-facing role. In-office presence is an essential function due to the need for real-time collaboration with providers, direct interaction with patients and caregivers, and secure handling of health data in compliance with HIPAA. Include this language in the essential functions:
In-Person Requirement:
All essential functions listed below are expected to be performed on-site. ENA has determined that these duties cannot be effectively or securely executed in a remote environment without compromising patient care, data privacy, or operational standards.

• Work requires two years of related medical clerical experience sufficient to acquire skills in medical terminology, office organization and communications or a completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience.
• High School Diploma or GED equivalent.
• Preference:
  Knowledge of HIPAA and other compliance requirements

• Scheduling and re-scheduling appointments in EHR – 20%
• Responsible for checking in/outpatients for appointments, lab work, or studies 10%
• Verify insurance and obtain pre-authorization numbers when required
  -10%
• Updating outlying clinic schedules – 5%
• Point of contact for the medical records department - 5%
• Other duties as assigned - 5%

• Maintains confidentiality of patients and their medical information.
• Detail oriented and excellent records maintenance skills.
• Proactive individual with the ability to be a self-starter with strong independent decision-making skills and attention to detail.
• Ability to make evaluative judgments.
• Ability to function well while involved in multiple tasks.
• Ability to concentrate on details and deal with constant interruption.
• Skill in organizing resources and establishing priorities.
• Demonstrated human relations and effective communications skills are required.
• Understand the ethics of confidentiality and the ability to maintain confidentiality of sensitive information.
• Employees shall always exhibit tact & diplomacy.
• Demonstrated knowledge of Microsoft (MS) Word, Outlook, Teams, and EHR system.
• Ability to communicate well with physicians, staff, and the public.
• Maintain a positive and professional attitude in all aspects of work from patient care to interaction with co-workers and physicians.
• Valid drivers’ license and reliable transportation to provide support to offsite locations as necessary.
• Ability to emulate ENA’s core values:
  Compassion, Excellence, Inclusion Collaboration, and Innovation.

None

• The employee must frequently lift and/or move up to 10 pounds. The employee is expected to use the appropriate tools provided such as hand carts to carry heavier loads.
• This position requires eyesight (corrected or uncorrected) that allows the employee to accurately read job related materials, accurately read and record patient related information, and any…