EMPOWER Service Coordinator

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Voted Raleigh’s Best Nonprofit Organization and Raleigh’s Best Mental Health Services two years in a row! At Easterseals PORT Health (ESPH), our mission is to empower individuals and strengthen communities. We’re seeking a dedicated, detail-oriented EMPOWER Service Coordinator to support individuals enrolled in Empower programs—including Recreation & Wellness and Transition Services—across assigned locations. This isn’t just a job — it’s your opportunity to improve lives, champion person-centered supports, and ensure high-quality services for individuals with intellectual and developmental disabilities.

As an EMPOWER Service Coordinator
, you will ensure that individuals and families receive exceptional, person-centered services that align with state, federal, and agency standards. You’ll oversee enrollment processes, monitor service quality, collaborate with community and MCO partners, and support staff delivering direct care. This is a Full-Time position, Monday – Friday 9:00am-5:30pm.

• Complete required enrollment documentation for EHR and Provider Direct and submit for billing.
• Ensure all necessary consents, authorizations, and approvals are in place before services begin.
• Oversee the referral process, including development of person-centered plans, short-term goals, consents, and NCSNAP (when required).
• Report quarterly on progress toward goals to supervisors, staff, and families.
• Collaborate with MCOs, Empower management, internal service lines, and external partners to ensure supports reflect individual needs and preferences.

• Ensure quality services that promote personal outcomes while protecting participant rights, health, and safety.
• Review and approve documentation for direct care services in compliance with Innovations Waiver, Medicaid, and NC funding requirements.
• Conduct and submit Clinical Monitoring as required by funding sources.
• Maintain accurate participant information in the EHR.
• Attend Care Coordination meetings as needed.
• Follow all ESPH policies, procedures, and valued behaviors of Accountability, Commitment, and Caring.

• Collaborate with internal and external providers to ensure continuity of services.
• Support other service areas—including Recreation Paraprofessionals and Job Coaches—when needed.
• Protect and advocate for the rights, dignity, and safety of individuals served.
• Maintain regular attendance and appropriate use of PTO.
• Complete all required training (NC-SNAP, Relias, etc.) on schedule.
• Participate in ongoing professional development.
• Perform other related duties as assigned.

You’ll join a mission-driven team committed to empowering individuals with developmental disabilities. Your work directly contributes to meaningful outcomes and stronger communities.

• $46,800 annually (based on experience)
• Generous paid time off and holidays
• Medical, Dental, Vision, and FSA options
• Company-paid Life & Disability Insurance
• 403(b) Retirement Plan
• Employee Assistance Program and legal services
• Eligible for Public Student Loan Forgiveness (PSLF)

Bachelor’s degree from a USDOE or CHEA-accredited college/university

• Minimum 2 years of experience supporting individuals with I/DD
• Must meet Qualified Professional (QP) standards

• Valid driver’s license, clean MVR, and personal auto insurance
• Satisfactory criminal background check
• Proficiency in Microsoft Word, Excel, Teams, Zoom; EHR experience preferred
• Strong attention to detail, organization, and communication
• Ability to work independently, multitask, and meet deadlines
• Ability to travel to homes, community settings, and program sites
• Commitment to confidentiality and compliance standards

Join a team where your work isn’t just a job—it’s a purpose. Apply at  or send your resume to

Easterseals PORT Health is a trusted provider of disability, mental health, and substance use services across North Carolina and Virginia. Our 2,600-member team provides more than 10.2 million hours of support to 40,200 individuals annually across 11,000 home, community, and facility locations. We are an IDEAL organization—Inclusive Culture, Diverse Voices, Embracing Potential, Authentic Self, Learning & Growing. Applicants of all abilities are encouraged to apply!